Customer Support Engineer F - M - Sophia-Antipolis H/F LumApps

About LumApps Learning
As pioneers in mobile learning, Teach on Mars develops a next-generation digital training platform for companies.

Natively mobile and social, it leverages the latest advances in artificial intelligence to deliver relevant content to users every day and accelerate their skills development.

At the end of 2023, Teach on Mars joined LumApps, a B2B SaaS scale-up that builds innovative, integrated intranets for large European and international companies. By becoming part of LumApps, Teach on Mars extends micro-learning to every employee, seamlessly embedded into the overall employee experience.

About LumApps

- A SaaS platform dedicated to Employee Experience, engaging every employee through personalized communication, on any device, wherever they work, while connecting them with the tools, people, and information they need to be their most productive.
- Our mission: to give employees a sense of belonging and purpose.
- Trusted by 700+ enterprise customers worldwide.
- A team of 600+ Lumies, spread across 11 offices: Lyon, Paris, Sophia-Antipolis, Lille, Barcelona, Hamburg, London, Austin, Tokyo, Zurich and Krakow.

*Missions*

- Provide comprehensive technical support to Teach on Mars clients.
- Evolve in line withTeach on Mars' transition to LumApps Learning.
- Communicate directly with clients through our technical support platform.
- Summarize and rephrase technical issues in order to redirect them to the maintenance team.
- Analyze, qualify, and escalate client requests as needed.
- Ensure proper follow-up and resolution of issues reported by clients.

*Skills*

- You have at least 3 years of experience as a Support Technician or in customer relationship management.
- You have a genuineinterest in the digital world and new technologies.
- You're known as acommunication expert.
- You know how to manage priorities and are recognized for your customer focus, as well as your analytical and synthesis skills.
- Space exploration and databases don't scare you!
- You are autonomous, meticulous, persistent, and have strong interpersonal skills - and you're not afraid of rocket travel!
- You speak English fluently (better than Martian!) and have a fluent level of French.

Additional Information

Please submit your CV in English.

Why You'll Love Working at LumApps

We're proud to offer a work environment where people feel supported, valued, and empowered. Here's a peek at what we offer:

Hybrid work model - 2 days at the office, 3 days remote

RTT days - ~10 extra days off per year

Meal vouchers (SWILE) + free snacks & coffee

Yoga classes - Take a mindful break in our Paris office

Supportive parental leave and family moments - yes, even a Christmas party for your kids !

Health insurance (ALAN) - 60% covered + full life & disability cover

Afterworks, team celebrations & seasonal parties

Equipment of your choice

French & English lessons, professional development & access to Leeto CSE

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.