Senior System Engineer - Level 2 & Level 3 Support H/F Ekkiden

Founded in 2019, Ekkiden is an international consulting group fostering an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability sectors. We work with major accounts and SMEs across France, Switzerland, Spain, and Germany.
The role:

We are seeking an experienced engineer to strengthen a dynamic Level 2 support team (4 people) for one of our clients in Zurich.

This is a hands-on, high-responsibility, 100% on-site role, ideal for someone who enjoys solving complex problems, optimizing systems, and ensuring flawless end-user experience.

You will be the technical reference for Microsoft environments, VMware/Omnissa VDI platforms, endpoint security, monitoring, and automation .
Responsibilities:
Infrastructure & Workstation Management

- Handle incidents and requests escalated to Level 2 & 3.
- Assist and coordinate Level 1 support for issues related to Outlook, Exchange, Teams, and other Microsoft services.
- Administer and support the Omnissa platform (formerly VMware EUC: Horizon, Workspace ONE, UEM) for VDI/DaaS and endpoint environments .
- Manage and optimize the Microsoft stack (Windows 10/11, Intune/SCCM, Entra ID, Teams).
- Ensure the stability, compliance, and security of workstations and mobile devices.

Monitoring, Performance & Optimization

- Administer on-premise monitoring tools for infrastructure health and capacity.
- Implement and operate user experience monitoring tools (ControlUp or equivalent).
- Diagnose and optimize infrastructure paths to improve performance and stability.
- Deploy automated benchmarks and integrate them into the monitoring layer.

Identity, Security & Deployment

- Configure and administer Entra ID (Azure AD) and access policies.
- Administer Microsoft Teams to ensure secure and reliable collaboration.
- Define and execute application, OS, and patch deployment strategies .
- Apply security and compliance best practices on endpoints.

Automation, Testing & DevOps

- Develop and maintain PowerShell scripts for automation and optimization.
- Contribute to CI/CD pipelines using GitHub for infrastructure automation.
- Knowledge of Terraform (or equivalent IaC tool) is a plus.
- Apply testing and validation practices to ensure deployment quality.

Service Management & Documentation

- Use ServiceDesk+ (ITSM) for incident, change, and problem management.
- Participate in cmdm/MDM administration for endpoint and mobile security.
- Write clear documentation: runbooks, technical guides, and procedures for L1/L2 teams.
- Ensure knowledge sharing and effective communication between teams.

What we're looking for:

Technical Skills

- Strong expertise in Microsoft technologies and endpoint management (Intune/SCCM, Windows, Teams, Entra ID, Exchange, Outlook).
- Hands-on experience with the VMware/Omnissa EUC suite (Horizon, Workspace ONE, UEM).
- Solid experience in monitoring, troubleshooting, and performance optimization (ControlUp or equivalent).
- Ability to deploy and integrate performance benchmarks into monitoring workflows.
- Excellent command of PowerShell for automation and optimization.
- Good knowledge of CI/CD environments and GitHub; Terraform is a plus.
- Familiarity with ITSM tools (ServiceDesk+) and MDM/cmdm solutions.

Professional Experience

- Minimum 15 years of experience .
- Proven experience in L2 or L3 infrastructure support within on-premise environments.

Languages

- English : Fluent.
- French or German : A strong asset.