Export Front Office Manager H/F Uriage

Laboratoire Français spécialisé en dermo-cosmétique, les Laboratoires Dermatologiques d'Uriage distribuent leurs produits depuis plus de 30 ans en pharmacie et parapharmacie en France et dans près de 90 pays.

Pour accompagner notre croissance, nous recherchons de nouveaux talents qui partagent notre philosophie "la proximité, l'expertise et naturalité que nous mettons dans nos produits et nos relations » et qui souhaitent rejoindre une société qui conjugue la force d'un groupe puissant et la convivialité d'une entreprise à taille humaine.

Notre volonté est de vous offrir des opportunités enrichissantes et de vous intégrer dans une équipe dont la culture repose sur l'innovation permanente, l'excellence, la passion pour notre marque, le respect de l'environnement et le sens aigu de la performance.

Coordinate and support the Export Customer Service team to ensure seamless customer interactions throughout the entire order-to-cash process-including orders, deliveries, invoicing, returns, and claims. Drive service excellence and operational efficiency in alignment with the company's strategic goals. Proactively resolve issues with the team to achieve the defined service, contribute to the strategic direction and achievement of the overall goals of Global Customer Service, covering both export markets and subsidiaries.

Planification

Aligned with the Company's guidelines, plan and follow up CS Export Dpt. Budget, implement optimized sizing and proper workload assignement among the team, according also to available tools and team members profiles.
Plan, coordinate and monitor Export Order to Cash activities and follow up KPI's.
Plan, coordinate and implement both internal Exprot CS and interdepartmental projects to improve Service
Undestand Customer needs and foster the implementation of best practices to improve Consumer Experience, service level and OTC process efficiency for Derma

Execution
Ensure Export CS activities respect Company's policies and procedures and Internal Audit Guidelines
Ensure expected performance of Export Front Office and follow up their activities KPI's.
Ensure individual appraisals are held with all Export Customer Service members.
Budget Control and coordinate the implementation of the training plan of Export CS department.
Review and provide information about the situation of their orders

Control
Ensure access to updated information regarding Legislation affecting Export OtC activities
Understand the customer and subsidiaries needs, to contribute to improve the efficiency in the Order to Cash process, and promote the continous improvement of the service for customers and subsidiaries with stock
Perform internal audit to assure that company processes and guidelines are properly followed-up
Participate on company projects with the objetive to expand business across differents markets