South - Regional Training Manager H/F Norgine

Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.

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The Regional Training Manager is responsible for developing, executing, and sustaining impactful training programs and continuous learning for sales representatives, sales leaders, and other customer-facing roles across the region in conjunction with multiple local Regional Operating Companies (ROCs). This role ensures consistent adoption of Norgine's In-Call Effectiveness (ICE) Model; Key Account Management (KAM); ongoing learning and development of Product & Scientific Knowledge; soft-skill growth; and the adoption of Omnichannel - with the overarching aim of enhancing commercial capabilities, and driving excellence in customer engagement.

Key Responsibilities

In-Call Effectiveness (ICE) & Key Account Management (KAM)

- Embed the Norgine ICE and KAM models through strategic use of internal expertise and resource, and where necessary external learning partners.
- Design, and where required facilitate, in-field coaching and role-play scenarios to reinforce learning and boost confidence.
- Champion digital learning and omnichannel engagement strategies. Ensure content is optimized for digital formats and supports both pure face-to-face and hybrid-remote field force models.
- Develop and help deliver impactful training sessions focused on essential customer engagement capabilities either in-person or remotely; covering all engagement channels.

Develop & Lead the continuous Field learning & development framework

- Help develop the overall field learning framework - bringing best practice approaches and new thinking to content development, content learning and application through different learning environments.
- Ensure Product and Scientific knowledge is understood, applied and adopted to a high standard.
- Support the adoption and implementation of Omnichannel in customer interactions.
- Ensure local buy-in to Global guidance and initiatives, working collaboratively across the organization to deliver impact that serves local needs.

Field Force Excellence Training Academy

- Help develop, create content for, and improve, the new Field Force Excellence Training Academy - championing it's development, adoption, and evolution.
- Develop and own the Commercial related onboarding pathway on behalf of ROCs, to support them with their onboarding journeys for new hires, incorporating structured training, assessments, and validation milestones; working in conjunction with Global Product & Brand Leaders.
- Lead engaging product knowledge workshops and trainings, and support ROCs with timely validation across the sales force.
- Run capability diagnostics to identify development needs across customer-facing teams.
- Maintain structured training calendars and Academy learning content, ensuring timely execution of all learning initiatives, which will primarily be delivered by local stakeholders.
- Track training participation, skill application, and behavioural change using performance monitoring tools.

Lead ROCs on best practice execution of Field learning and development

- Partner with Sales Leaders across ROCs to prioritize learning and development that is needs based to create maximum impact; referencing Norgine's Competency Framework and Training Needs Analysis reports.
- Coach-the-coach with Sales Leaders and District Managers, to provide support and guidance for them to enhance their own leadership capabilities and their onward coaching cascade.
- Accompany Sales Managers on occasional field visits to observe selling behaviours, capabilities and provide actionable feedback either for their team, or for onward content development.
- Support ROCs measure their training impact using performance data, feedback loops, and skill evaluations.
- Engage in national cycle and regional meeting