Junior IT Support Specialist H/F BlaBlaCar

About BlaBlaCar
BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Junior IT Support Operations Specialist to join the IT Operations team at BlaBlaCar. Their mission is to provide the best IT experience to each employee during their journey at BlaBlaCar.
As a Junior IT Support Specialist, your role will be to to support internal BlaBlaCar employees with their IT support needs, as well as laying a part in the growth and development of team processes and helping to shape and improve our level of customer support. You will be reporting to the IT Operations Lead and working with a team of 3 other IT Support Specialists. You will play a pivotal role in managing customer service and incident requests, our suite of SaaS applications, upkeep of our knowledge base and maintaining our stock with proper tracking and recording keeping. You'll have a continuous improvement mindset with a focus on efficiency and attention to detail while forming collaborative relationships with our security and engineering teams. The right cultural fit is the most important thing for us. If your IT career has just started or you're a seasoned professional, we want to hear from you!
Your Responsibilities

- Handling incidents and service requests both in person and over Slack / video call
- Assist in managing our MDM and SaaS solutions
- Video Conference tool, printers, cabling,... and control the IT material
- Assisting with IT onboarding and offboarding of new employees in the company
- Maintaining stock levels and making sure it's accurate and aligns with our asset tracking software
- Contacting the supplier to replace/fix any hardware failure
- Maintaining and developing IT documentation (best practices., processes, reports) in our dedicated tool
- Managing SLAs for tickets assigned to you
- Contributing in team meetings to help improve processes and systems

Your qualifications

- We are looking for someone who can be proactive, with a continuous improvement mindset and can work autonomously. You'll work collaboratively with your IT support team mates, and other departments as needed
- You will have an IT qualification or experience in a help desk environment
- You are able to work collaboratively and communicate effectively with relevant stakeholders
- Strong attention to detail
- You demonstrate solid understanding of IT troubleshooting and problem solving
- You can speak English and French
- Please apply with an English resume

If you don't meet 100% of the qualifications outlined above, tell us why you'd still be a great fit for this role in your application!

What we have to offer

- Hybrid set up
- 4 additional weeks on top of legal maternity/paternity leaves
- 50% healthcare coverage (Alan)
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership planRegular team building events
- Mental health support through
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits

Interested in joining the ride?

- a 45-min video-call with our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
- a 45-min video-call with your future Manager and your future IT Lead , to assess your hard & soft skills
- a 30mn interview with our Head of Engineering for vision fit and rounding off the process

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.