Quantum Algorithms - Application & User Support H/F Quandela

What We Offer: Salary: €45-60k depending on scope:

- 45k: strong support experience, ready to grow.
- 50-55k: autonomous, can handle complex issues.
- 60k+: senior, able to contribute to community and product feedback.

Profit-sharing & company savings plan.
100% health coverage (Alan), Swile meal vouchers, transport/mobility support.

A Final Word on 'Support' !
At Quandela, support is not a back-office function. It is where science meets reality.
As a Support Engineer, you are the bridge between pioneering researchers and a working quantum machine. The algorithms you help run will shape both today's experiments and tomorrow's roadmap.

Support here means:

- Giving researchers confidence their ideas can be tested and scaled.
- Protecting the value of a national quantum investment.
- Connecting the dots between users, R&D, and product evolution.

It's strategic, it's vital and it's the kind of support that defines whether Europe succeeds in quantum computing adoption.
So ... If you're ready to turn quantum promise into real impact for researchers across Europe, let's talk

On-site presence:
>3 days a week at CEA's Très Grand Centre de Calcul (TGCC) in Bruyères-le-Châtel (Essonne) - home of the Joliot-Curie supercomputer. Being close to the machine and the teams is what makes this support strategic and impactful
> The rest of the time : hybrid from Massy/Paris-Saclay.
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What you'll do?

Support & debug:

- Handle tickets (execution, compilation, scripts, performance).
- Debug algorithm workflows and environment issues.
- Install, update and validate applications.

User enablement:
- Identify recurring issues and common user patterns.
- Turn these insights into clear documentation, guides and short training sessions.
- Help users structure their workflows and adopt the platform smoothly.

Community & adoption:
- Help connect users, surface blockers early and share best practices.
- Gradually organise workshops, webinars and small forums as the user base expands.

Coordination & collaboration:
- Join weekly technical reviews with HS/HLST teams.
- Work with Algo/Software, Product/Sales teams inside Quandela to keep the full chain aligned.

How you'll grow?

- 0-3 months: onboarded on ticketing and HS workflows; handle simple tickets; draft first documentation; run initial training.
- 3-6 months: established as trusted SPOC; deliver clear docs; identify recurring pain points; propose fixes.
- 6-12 months: move from reactive support to proactive enablement: organize workshops, animate user community, propose KPIs and practices for the support cell.

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Profile We Value?
Proven track record in application or user support, ideally gained outside of a purely academic environment.

> Must-have:

- Advanced Python (backbone of Merlin/Perceval and the scripts you'll debug daily).
- Familiarity with at least one quantum framework (Qiskit, Perceval, Cirq, etc.).
- Strong debugging and documentation rigor.
- Ability to explain technical issues clearly to researchers.
- Professional English + conversational French (daily work with CEA and Quandela teams).

> Nice-to-have (can grow, but appetite needed):

- Basics in HPC or applied maths/QML to follow user problems.
- Interpersonal skills with ability to engage a technical user community
(Bonus points if you've led or contributed to a Tech/Deeptech community, organised workshops or user groups (quantum, HPC, software))

> Bonus Points:

- Experience in EuroHPC, Tier-1 Data Center/HPC, CNRS/CEA, or other infrastructures.
- Prior exposure to Quandela quantum software ecosystems (Merlin/Perceval is a plus, but learnable).

>> Backgrounds that could fit ?
For this role, we're looking for candidates with an engineering background or a PHD/Master's degree combined with the ability to grow in a complex industry environment. We particularly value profiles such as :

- HPC / Appl

Quandela is a European start up that provides photonic quantum computers that are modular, scalable, energy-efficient and accessible both on the cloud and on premise.

Our team of 85 employees, specialises in the development of both software and hardware solutions for a variety of quantum applications. We offer a wide range of services, from developing the most efficient and brightest single photons sources, to creating algorithms for quantum computers and providing cloud quantum computing solutions.

Quandela plays a pivotal role as a strategic partner in the quantum transformation of industrial sectors such as energy, finance, pharmaceuticals, and transportation. Furthermore, we are esteemed collaborators within the academic and research community.

- Following a successful €50 million fundraising in 2023, we are now scaling up our commercial ventures alongside our ongoing research endeavors.
- Quandela has been chosen to participate in the French Tech 2030 program, which aims to bolster French companies pioneering groundbreaking innovations.