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Le job

L'entreprise L'entreprise

Customer Experience Manager H/F CXG

Paris - 75
CDI
Bac +5
Média • Internet • Communication

Les missions du poste

About CXG:

Founded in 2006, our story started with two entrepreneurs. Today, we are proud to be a global business.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer and employee experience of some of the world's most iconic premium and luxury brands.

From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals worldwide, working together to serve more than 200 luxury clients.

About the role:

As an experiencedCustomer Experience Consultant, you will be a key player in driving our customers' success, fostering Measurement innovation, and reinforcing our solutions' framework.

This is a fantastic opportunity for a talented, passionate, hands-on consultant driven to make an impact.

Thisisamaternitycoverroleofferedasa6-monthfixed-termcontract.

Key Responsibilities:

LeadCXG'sNPSSolution(NPSPulse)

- SuperviseCXG'sNPSsolutiononongoingprojects,servingasthemainpointofcontactforclientsandliaisingwithsupportteamstoensurethehighestlevelofclientsatisfaction.
- ContributetobusinessdevelopmentbycreatingcompellingproposalstoexpandourNPSsolutionsacrossluxuryclientsandconvertingprospectsintolong-termpartners.
- Driveinnovationincustomerexperiencestrategies,shapingtheVoiceoftheCustomeroftomorrow.
- Developconciseandimpactfulpresentationdecks,aswellasmarketingcollateralsandassetstosupportourMeasurementsolutions.
- Collaboratewithcross-functionalteams(Innovation,Marketing,Practices,andRegions)toalignMeasurementsolutionswithclientneeds.

PublishCXInsights

- PublishcustomerexperienceinsightsthatshowcaseCXG'sexpertise.
- Createpowerfulcaptionsandinfographicsforsocialmedia,leveragingCXGbenchmarkdata.
- CoordinatewithDataScienceandMarketingteamstodesignanddeliverengagingcontent.

ProjectManagementonMeasurement

- DeveloppilotprojectsinnewverticalsforourMeasurementPractice.
- Leadcross-functionalteamstoensureseamlesscollaborationandhigh-qualityprojectdelivery,integratinginsightsfromdiverseareasofexpertise.
- Ensuredeliverablesconsistentlyexceedclientexpectationsthroughqualityandattentiontodetail.
- Managecomplexconsultingprojectswithastrongunderstandingofclientneedsandemergingindustrytrends.

What you will bring:

- Bachelor's/Master's Degree in Administration, Business, Management, or a related field.
- 5 years of experience in customer experience, client relations, or a similar role, ideally in the luxury retail industry.
- ExperiencedinB2BandpreferablyhavingworkedwithaSaaS,eitherasaserviceproviderorontheclientside.
- Exceptional project management skills.
- Excellent communication and presentation skills, with the ability to influence and engage diverse audiences, including C-levels
- Demonstrated ability to cultivate and maintain strong client relationships, driving customer-focused innovation
- A proactive and hands-on approach with a can-do attitude, ready to tackle challenges with sleeves rolled up
- Strong analytical skills to interpret customer data and insights.
- Fluent in French & English (verbal and written).

Are You the Right Fit?

We are looking for someone who is not just experienced but also:

- A luxury enthusiast with strategic thinking capabilities.
- Able to effectively collaborate with cross-functional teams and stakeholders, located in various timesones.
- A leader with excellent communication and collaboration skills (for internal and external interactions)

Ready to Make an Impact?

If you are a strategic thinker with a passion for Customer Experience innovation and want to be a key player in shaping the future of our Measurement practice, we would love to hear from you!

Apply Now!

Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.

Learn more about Customer Experience Group by visiting .

Pas de salaire renseigné

Le recruteur n'a pas communiqué le salaire pour cette offre, ou n'a pas souhaité l'afficher.

Publiée le 18/09/2025 - Réf : 24a5c599-0830-474c-bc3e-bf5b057a5a2e

Customer Experience Manager H/F

CXG

Paris - 75
CDI

Publiée le 18/09/2025 - Réf : 24a5c599-0830-474c-bc3e-bf5b057a5a2e

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