Product Ops & Knowledge Senior Analyst - Paris - M H/F Doctolib

At Doctolib, The Product Knowledge team acts as a bridge between our Tech and Product teams and the Field teams, driving clarity, alignment, and speed across our fast-moving products and organization. They are collecting, structuring, and anchoring Product Knowledge with all Doctolibers in the most effective manner, enabling everyone to become a Product expert!

What you'll do

As a Product Knowledge Senior Analyst , you'll take ownership of the end-to-end product knowledge process-from gathering insights, to structuring clear resources, to delivering training that accelerates the performance of our teams. You'll work side-by-side with product managers and stakeholders, driving initiatives that bring clarity, foster alignment, and keep our teams ahead of the curve.

Your two main missions:

- Implement and elevate Product Knowledge processes and best practices to solve problems quickly, uphold the highest quality standards, and keep Doctolib agile and user-focused.
- Enable seamless execution by acting as the communication and organizational bridge between tech, product, and business in a high-velocity environment.

Your responsibilities include but are not limited to:

- Act as a key sparring partner to product managers, co-solving tough problems and ensuring user-first thinking in all product knowledge processes.
- Project-manage the creation, maintenance, and continuous improvement of central product knowledge resources, driving cross-team alignment and clarity.
- Own and report on Product Knowledge KPIs, using data insights to monitor quality, drive action, and ensure accountability.
- Lead and energize the Product Champions community while promoting high engagement and completion for internal product training.
- Develop and implement new rituals and best practices, leveraging AI, Zapier, Data dog and other automation tools to foster a culture of continuous improvement, optimisation and excellence across the organization.

Who you are

Before you read on - if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

You could be our next team mate if:

- You have + 4 years of experience working in Tech & Product Environment, showcasing skills in knowledge management or product management.
- You have a can-do attitude, collaborative, extra-mile and positive mindset.
- You have strong analytical and problem-solving skills, coupled with a structured and methodical approach.
- You excel at balancing ongoing process monitoring and task management, while also contributing to exciting new projects
- You possess strong advisory skills, with the ability to federate stakeholders around your vision, coupled with excellent communication skills.
- You are proficient in Excel or Gsheet, Zappier. SQL is a plus.
- You are fluent in English. French or German is a plus.

The interview process

- 45' itw with the Talent Partner
- 60' itw with the Hiring Manager
- 60' Case study with the Hiring Manager & a business stakeholder
- 30' Culture fit round with other Product Knowledge team members
- Final interview with the Director Technical Program Manager

Job details

- Permanent position
- Full Time
- Workplace: Levallois-Perret
- Hybrid mode
- Start date: Asap
- Remuneration: Fix + bonus on objectives