Sr. IT Support Specialist H/F Kyriba

Détail du poste

THE JOB
- The job description

The Senior IT Support Specialist provides administration, supports, and troubleshoots personal computers, software, printers and associated peripherals in a managed network environment to ensure a reliable computing system for staff. Provides direct support to a wide variety of end users to resolve specific problems.

THE TEAM

The Enterprise IT team's primary role is to support Kyriba's internal users and maintain IT infrastructure. This global team has members in Paris, San Diego, New York, Tokyo, London and Warsaw.
- The activity and tasks

40% Configures, installs, upgrades, moves, troubleshoots, and repairs PCs, laptops, printers, phones, and associated peripherals. Performs moves, adds, and changes of IT equipment as needed. Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks to maintain an accurate inventory of our systems. Maintains a pool of loaner laptops and other equipment. Escalates and notifies other IT Support staff as needed to resolve issues.

30% Diagnoses and resolves hardware and software problems for end-users in-person and on the phone. Documents solutions and procedures on the Intranet as needed. Monitors IT infrastructure and applications for service interruptions and security incidents. Assists IT Support colleagues to resolve problems and implement solutions. Record all activities in ITS standard documentation and support systems.

20% Managing delivery of projects according to the plan. Tracking projects and providing regular reports on project status to project team and key stakeholders.

10% Works to upgrade personal skills and knowledge, attends courses and seminars and utilises other approved learning tools.
- The knowledge
- Proficient in Windows, Mac, and Linux operating systems.
- Demonstrates extensive technical proficiency in diagnosing and resolving hardware and software malfunctions through precise root cause identification.
- Analysis methods and problem solving : use logic and reasoning to identify route cause, strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Demonstrated proficiency in project management methodologies, particularly in the areas of project scope definition and successful execution.
- Knowledge of local area networks, and communications equipment.
- Knowledge of developing constructive and cooperative working relationships with others.
- Knowledge of writing and maintaining technical documentation.
- Effective communication.
- Skills
- Ticketing system queue management using tools such as Jira.
- Administer user access and provisioning utilizing platforms such as Active Directory andOKTA SSO.
- Proficient in managing business software like Active Directory, Google Workspace, Kace, JamF, Zoom, Slack or Dropbox.
- Ability to prioritise activity, manage the daily support tasks and the projects in an efficient manner.
- Ability to follow a defined intervention framework.
- IT assets purchase order management.
- Ability to communicate effectively with clients using ticket management templates, and with peers using the instant messaging systems of video conferencing tools such as Slack or Zoom.
- Ability to propose innovative solutions.
- Excellent oral and written communication skills necessary to maintain professional communications with people inside and outside the environment as necessary.
- The necessary level

Bachelor's degree in Computer Science, Management Information Systems or IT related discipline or equivalent experience.

8 years of related experience in IT Support.