Senior Engineering Manager - Customer Support H/F Alan

Détail du poste

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France, Spain, Belgium, and Canada.

How we do IT ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of that guide our approach to work, such as :

What drives us - We're obsessed with helping our members live healthier

Mission is the Boss : long-term thinking, seeking our mission success above all else.

Member & customer-led : obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence - We hire the best people and give them platform to succeed

Champions of excellence : extremely high standards and talent density.

Distributed ownership : accountable enlightened despots, everyone owns their decisions and results.

Radically transparent : all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together - We help each other improve through honest feedback and bold thinking

Optimistic alchemy : optimists who collaborate with genuine care and support teammates.

Empathetic challengers : direct, caring feedback combined with praises to help each other grow professionally

Bold & creative contrarians : think differently to achieve greatness, try new approaches

How we move fast - We fight complexity and focus on what matters most

Disciplined in execution : taking decisive actions with focus that compounds success over time

Fight for simplicity : only high impact processes, smart frugality

The Senior Engineering Manager job at Alan

At Alan, our engineering leaders are exceptional technical leaders who combine strategic vision with hands-on leadership to drive both team excellence and technical innovation. As a Senior Engineering Manager, you'll remain deeply technical while building high-performing teams across multiple engineering crews.

Your mission

You'll lead an engineering area of 6-15 engineers, staying close to the code while scaling your impact through exceptional teams. In this role, you will :
- Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and security
- Build talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers
- Enable effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively
- Drive strategic alignment with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goals
- Stay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader

What we're looking for
- 3-5 years of engineering management experience with a track record of building high-performing teams
- Strong technical background with the ability to make sound architectural decisions and guide technical excellence
- Proven ability to balance technical debt with feature delivery while maintaining engineering standards
- Experience with modern development practices including AI-assisted development, automated testing, and productivity tools
- Passion for both building great products and developing great engineers
- Interest in AI and modern productivity tools to enhance team efficiency

The customer support organisation

You'll lead the teams building sophisticated tools and systems that power. Your mission will BE to help the engineering team to create that help our support team deliver exceptional support to our members, combining technical excellence with a deep understanding of operational needs.

At Alan, we believe that being in good health is a basic need, and IT starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer :
- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.
- All the tools you need. Top of the range equipment : Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance :Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching : At Alan, coaching isn't just a perk - IT's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential...
- Parental leave. Extended parental leave for all new parents.

Important note : we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as IT can only bring learnings or success.

If you identify yourself as a woman : Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll BE thrilled to receive your application !

Check out our and pages, as well as our, and for more info.