Partnership Quality And Customer Performance Manager M - F - N H/F Adevinta

Détail du poste

As Partnership Quality and Customer Performance Manager, you will ensure the compliance and excellence of CtoB service operations, rigorously monitoring processes and building strong partner relationships.

Under the supervision of the manager, you will ensure compliance with quality standards and contribute to the continuous improvement of the service.

Your role may also extend to optimizing the performance of Mobility customers, ensuring that satisfaction and results targets are met.
- Operations Quality Assurance - Using KPIs and trigger indices :
- Assess and monitor the compliance of used vehicle buy-back processes carried out by partner garages and dealers, in line with our standards.
- Collect performance data relating to buy-back operations, and report to the supervisor.
- Receive and process customer feedback from private sellers on buy-back operations carried out by partners.
- Conduct remote customer surveys to identify causes of complaints.
- Proactively monitor partner lifecycles and conduct targeted telephone or visio actions with partners as part of our agreement.

Continuous process improvement :
- Participate in the implementation of new tools and procedures to improve the customer experience and strengthen partner relations.
- Monitor car market information to ensure quality of exchanges with internal partners (Sales, marketing... but also C2B service partners).

Desired qualifications :

At least 2 years' proven experience in a similar position, CSM type

Good interpersonal skills and oral and written expression (spelling and grammar)

Mastery of partnership relations

Curiosity, quick-wittedness, reactivity and proactivity

Mastery of google sheet is essential.

Sense of responsibility

Taste for teamwork

Ability to prioritize tasks

Personal organization and responsiveness.

Knowledge of the automotive market

Additional information
Benefits :
- Pleasant working conditions (offices, possibility of teleworking...)
- Attractive remuneration (fixed, variable and profit-sharing)
- Opportunities for rapid, tailor-made professional development
- The meal voucher card
- Efficient and competitive health and provident insurance cover
- In addition to these, we offer other benefits

Want to find out more? Apply and ask our recruiters !
Company description

The right career for all !

Created in 2006, http://**** is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective : to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where IT is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don't meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don't meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.