Fraud And Risk Officer Intern French & English Speaker H/F Back Market

Détail du poste

Hi, we're Back Market.
We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple : to do more with what we already have.
Are you ready to join us?
As a Fraud and Risk Officer Intern, you will BE responsible for the ongoing assessment of Fraud risks, organizing the framework for action to monitor and prevent the risk of fraud on the Back Market platform. In this role, you will work closely with the finance team to ensure fraud risks are managed effectively.
YOUR MISSION (IF YOU ACCEPT IT) :

- Evaluate and monitor high-risk transactions for potential fraud
- Report on Fraud statistics and share fraud trends to improve team knowledge and detection rates- Defend Chargebacks on behalf of BackMarket.
- Suspend accounts as appropriate or lift suspension based on appeal
- Resolve customer fraud-related emails- Assist our customers and help to resolve their disputes in claims inquiries
- Work closely with internal Customer Support to ensure that while fraud risks are managed effectively, there is minimal friction to our customers
- Analyze fraud & payment data to identify vulnerabilities and take actions

YOU ARE IN THE RIGHT PLACE IF :

- Student in Finance (or equivalent)
- Looking for a 6-month internship contract
- English and French are no-brainers (fully professional capability). If you're extra cool and speak more languages, bonus points for you !
- You have an investigative mind and you are highly detail-oriented
- You have a strong sense of confidentiality and integrity
- You are data-oriented and not afraid about using Excel
- A first experience in fraud prevention and/or e-commerce is a plus

RECRUITMENT PROCESS :

- Video-call Interview with the Talent Acquisition Specialist (30 min)
- Case study
- Technical fit interview with the manager (45min)

WHY SHOULD YOU JOIN US ?
At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - IT's one of the reasons we're such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like :- A mission driven work environment where your day to day makes an impact on the planet. Seriously.- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values.We know that the perfect background for a role doesn't mean the perfect fit - we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.