Site Support Analyst Orsay Fr H/F Westinghouse Nuclear

About the role :

As a Site Support Analyst you will provide on-site technical support and maintenance of IT systems, infrastructure, and end-user devices. You will resolve hardware and software issues, assisting with IT deployments, and ensuring minimal disruption to business operations.

You will report to the Supervisor - Windows Administration Team and BE located at Villejust Westinghouse facilities (France) with a hybrid work arrangement.

Main Responsibilities :
- Provide first and second-level support for hardware, software, and network-related issues.
- Act as the local point of contact for IT incidents and service requests, ensuring timely resolution.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies.
- Monitor IT equipment and infrastructure, escalating critical issues as needed.
- Maintain accurate documentation of incidents, solutions, and asset inventory.
- Support local and remote users with excellent customer service and communication.
- Ensure compliance with IT security policies and procedures.
- Assist with onboarding/offboarding of employees, including account setups and equipment provisioning.
- Participate in projects, audits, and disaster recovery planning/testing as required.

Qualifications :
- Knowledge of Windows OS, Microsoft Office 365, Active Directory, remote support tools, Microsoft Azure.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Familiarity with ITIL framework and ticketing system (eg. Servicenow, Jira).
- Fluent in French and English...
- Must BE eligible to work in France and willing to travel between sites.

#LI-Hybrid

Why Westinghouse?

We know that to put forth your best effort, you need to BE challenged and enjoy what you do in a supportive and respectful environment. We aim to maintain this balance by offering our employees the amenities, benefits and training they need to reach personal and professional goals.

Below is an example of what employees in France can expect :
- Attractive remuneration
- Peer-to-peer recognition program.
- Lunch vouchers
- Transportation allowance
- Work-from-home allowance
- Employee Assistance Program : confidential counseling and resources for employees, eligible dependents, and household members
- Learning and development opportunities.
- We encourage our employees to participate in community service events and other team-building activities to strengthen their bonds and inspire each other.

You can learn more about Westinghouse by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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