DBA Expert - Sybase - Postgresql H/F Crédit Agricole CIB

Sybase & PostgreSQL team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France , UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore

· Sybase & PostgreSQL Expert is a technical expert role within the Database team and will be responsible for managing, administration and supporting the Sybase & PostgreSQL Database technologies for the bank.
· He/She will be the technical point of contact for the Run team.
· He/She will be a technical L3 resource for Sybase & PostgreSQL database services in CA-CIB. As such, he/she will provide support for all production support activities within the Database team in Singapore.
· He/She is accountable for the overall health and stability of the technical solutions within his scope.
· He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.
· He/She will work with L3/Service Manager to gain control over the scope of technical activities, develop best practices and gain knowledge over all aspects of support.

Scope of duties:

Job Responsibilities
The Expert has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:
As the Expert of the team, he/she:
· act as the last level of escalation for the team members
· own Incident, Problem and change management process for the team
· assigns technical tasks and manages delegation
· animates the team to encourage collaboration and sharing of practices
· participates to recruitment process for the team

As the Expert of his/her scope of activity, he/she:
· is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
· Is the final technical approver for any changes into Sybase and PostgreSQL technology and is accountable for any technical changes in the environment from a RUN/BAU perspective
· Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
· Participates in global Infra events (like Power down and DR Tests)
· ensures activity is performed in compliance with norms, standards, processes and procedures
· ensures documentation is up to date and relevant for use
· lead the continuous improvement initiatives
· responsible to drive and deliver root cause for any high severity issues
· Focus on automation and optimum use of the team to improve efficiency
· Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.