Contract Operations Manager Assistant M - F H/F AGL Group

Job Purpose:
The Assistant Contracts Operations Manager (Dedicated Contract) will assist the Contract Operations Manager and responsible for the end-to-end operational, commercial, and contractual management of a dedicated customer contract within AGL. The role serves as the single point of accountability for ensuring contract performance, customer satisfaction, operational excellence, profitability, compliance, and continuous improvement.

Job Function:

Contract Management
-Take overall responsibility for the successful management and execution of a dedicated customer contract.
-Act as the primary operational interface between AGL and the customer.
-Ensure all contractual obligations, KPIs, and service commitments are consistently achieved.
-Develop and implement contract-specific operational strategies aligned with customer requirements.

Operations Management
-Oversee day-to-day transport and logistics operations relating to contracted services.
-Ensure optimal fleet utilization, route planning, driver management, and asset productivity.
-Monitor operational performance against agreed KPIs and customer expectations.
-Drive operational excellence through continuous improvement initiatives.

Customer Relationship Management
-Build and maintain a strategic partnership with the customer.
-Conduct weekly, monthly, and quarterly operational review meetings.

Financial & Performance Management
-Take accountability for department P&L performance
-Prepare and manage budgets, forecasts, performance and management reports
-Ensure accurate financial reporting and reconciliation process

Employee Management & Leadership
-Lead, motivate and develop high-performance staff across all operational functions
-Promote staff engagement, communication and morale
-Manage employees effectively in line with the company standards, policies and code of conduct
-Support succession planning and employee development initiatives

Reporting & Governance
-Prepare and present departmental reports
-Report on KPI's, financial, safety and operational performance

Quality, Health, Safety & Environment (QHSE)
-Promote a strong safety culture across all contract operations.
-Ensure compliance with AGL QHSE standards and customer safety requirements.
-Lead incident investigations and corrective action implementation.

Manage and supervise the operational activities
-Oversee daily depot operations, load planning, route optimisation and scheduling
-Ensure planning vs actual performance is monitored and corrected
-Lead and manage all departmental operations and service planning activities