Junior Operations Controller - Gauteng M - F H/F AGL Group

Job Purpose:
To Successfully co-ordinate all client shipments from start to end and support the Senior Transport Controller in his duties with efficient load planning, vehicle utilization, customer service, and on-time deliveries. The role involves receiving customer orders, allocating loads to company vehicles, drivers, or subcontractors, monitoring deliveries, managing transport documentation, and invoicing.
Job Function:
-Receive and process customer transport orders and bookings accurately and timeously. Ensure customer orders are captured accurately and scheduled appropriately into the TMS.
-Plan and allocate loads to company vehicles, drivers, and approved subcontractors.
-Coordinate daily load schedules to meet customer delivery requirements.
-Arrange and manage special delivery requests as required, including the PO process
-Monitor vehicles, drivers, track shipments, and delays or breakdowns through the delivery process and update appropriate systems
-Maintain regular communication with drivers and subcontractors regarding delivery status.
-Ensure customers receive timely updates on delivery progress.
-Follow up on delayed deliveries and implement corrective actions, where necessary.
-Coordinate on-route vehicle breakdowns, including liaising with mechanics, workshops and relevant service providers.
-Verify proof of delivery (POD) documentation is received and filed correctly.
-Ensure that operational files are handled in accordance with the various SOPs.
-Collect and control all required documents (commercial invoice, packing list, etc.) and produce documentation according to customer profile (transport documents)
-Monitor vehicle service schedules and ensure servicing is completed on time.
-Monitor driver behaviour and overtime compliance
-Meet and improve SLA, process and activity KPI's
-Perform invoicing on transport files as per SLA
-Reporting any incidents to the BU supervisor/manager
-Prepare operational reports and provide feedback to the manager
-Assist management with ensuring efficient use of vehicles, drivers and company resources.
-Monitor driver time and attendance.
-Any other delegated tasks deemed as reasonable as assigned by the reporting manager.