Operations Manager H/F LeHibou

Le besoin

Notre client dans le secteur Chimie recherche un/une Operations Manager H/F

Description de la mission :

Context

An independent health insurance organization is reorganizing its combined incapacity and litigation business unit into two separate units. The litigation unit manages legal and recovery cases relating to members and healthcare providers, and serves a large membership base. Its work involves daily collaboration with lawyers, bailiffs, courts, the national health insurance regulator, other insurers, other business units, and IT departments.

Mission

Manage the Litigation Business Unit, reporting to the Operational Director and supported in day-to-day operations by an Adjunct Business Unit Manager. Ensure effective team leadership, operational performance, legal and recovery case handling, and coordination of the unit's IT roadmap and organizational transition.

Main responsibilities

• Manage and coach a team of approximately 17 employees; the Adjunct Business Unit Manager oversees daily production and legal follow-up.

• Steer the Business Unit's IT roadmap in collaboration with the Tribe Lead, including directing the Product Owner and Business Analysts responsible for developing and rolling out the core case-management application.

• Ensure the accurate and timely handling of appeals and recovery cases, in compliance with NIHDI (RIZIV/INAMI) regulations and internal quality standards.

• Manage budgets for legal, expertise, and bailiff costs, and monitor operational objectives in consultation with the Operational Director.

• Represent the Business Unit in dealings with lawyers, bailiffs, and courts.

• Provide strategic and tactical recommendations to management based on field analysis and operational insights.

• Identify links between the unit's initiatives and those of other departments, and assess the impact of other departments' initiatives on the unit.

• Ensure a smooth transition as the former combined Business Unit is separated into two units.

• Facilitate the operational implementation of IT and other changes affecting the Business Unit.

Technical environment

• Business applications: core case-management application

• IT and delivery: IT roadmap, application development and rollout, Product Owner and Business Analyst collaboration

Candidate profile

Experience

• At least 5 years of experience in people and process management in a dynamic, evolving work environment.

• Experience with change management and business projects, ideally in an organizational transformation context.

• Experience in the legal, insurance, debt recovery/collections, or health insurance sector is an asset.

• Master's degree, or equivalent expertise acquired through professional experience.

Technical skills

• Strong affinity with IT and business/IT collaboration; able to steer a Product Owner and Business Analysts and follow up on application development and rollout.

• Strong analytical capacity to understand and apply regulatory frameworks and procedures.

Personal skills

• Strong analytical and problem-solving skills.

• Proactive, self-driven, and able to manage multiple tasks with limited supervision.

• Fast learner and motivated self-starter.

• Results-oriented and customer-focused; structured and well organized.

• Excellent interpersonal, communication, and team-collaboration skills.

• Strong sense of accountability and team spirit.

Languages

• Fluent French and Dutch.

• Good working knowledge of English.

Compétences / Qualités indispensables :

People and process management, IT and business/IT collaboration, Change management and organizational transformation, Legal case and recovery operations, Regulatory analysis and application

Compétences / Qualités qui seraient un + :

Informations concernant le télétravail :

Based in Anderlecht, with on-site presence required at least 2 to 3 days per week.