Customer Success & Account Manager F - M H/F GOOD RECRUITER

Location: Cologne, Germany - 100% on-site
Contract: Permanent, Full-Time
Languages: Full professional fluency in German, French and English required

ABOUT THE OPPORTUNITY

Our client is an international company specializing in chemical safety and decontamination. Its German subsidiary, based in Cologne, supports around 3,500 customers with a local team of approximately 15 employees.

We are looking for a trilingual professional with at least three years' experience in Customer Success, Account Management or consultative B2B sales.

You will manage and develop a large portfolio of German customers, mainly through phone-based interactions. The position offers a progressive career path towards broader commercial responsibilities and, in time, a Head of Sales role.

KEY RESPONSIBILITIES

Customer Relationship and Retention

• Proactively manage an established portfolio of German-speaking customers.
  
• Build long-term relationships and ensure customer satisfaction.
  
• Monitor product expiration dates and anticipate renewals and replacements.
  
• Coordinate customer requests with trainers, external sales and internal teams.
  
• Support the organization of customer events.
  

Consultative Sales and Account Development

• Use structured questioning to understand customer activities, risks and needs.
  
• Recommend the most appropriate products and services.
  
• Explain their technical value and benefits clearly.
  
• Identify opportunities for renewals, cross-selling and upselling.
  
• Prepare quotations and follow up on commercial opportunities.
  

CRM and Commercial Performance

• Maintain accurate customer information in the CRM and databases.
  
• Monitor activity and portfolio performance through defined KPIs.
  
• Analyse results and take appropriate follow-up actions.
  
• Provide regular commercial reporting.
  

Profil

PROFILE

Experience and Technical Skills

• Bachelor's degree, preferably in Chemistry, Physics or another scientific field.
  
• At least three years' experience in Customer Success, Account Management or consultative B2B sales.
  
• Proven experience in customer retention and account development.
  
• Experience in a chemical, pharmaceutical, medical device, industrial or technical environment is preferred.
  
• Full professional fluency in German, French and English.
  
• Proven professional sales experience using all three languages.
  
• Ability to discuss technical and safety-related topics confidently in German.
  
• Good command of Excel, CRM systems, customer databases and commercial KPIs.
  

Personal Qualities

• Strong listening and structured questioning skills.
  
• Customer-focused and commercially minded.
  
• Clear and credible in customer interactions.
  
• Curious and willing to develop technical expertise.
  
• Structured, proactive and attentive to detail.
  
• Comfortable following processes and managing a large customer portfolio.
  
• Able to collaborate effectively with technical and commercial teams.
  
• Motivated to build a long-term career in Cologne and progress towards a leadership role.
  

Informations contractuelles

WHAT WE OFFER

• Fixed salary of €45,000 to €55,000, depending on experience.
  
• Annual profit-sharing scheme, historically equivalent to approximately one to one and a half months' salary.
  
• Salary review after the first successful year.
  
• Health coverage.
  
• Comprehensive product and sales training.
  
• A structured career path towards a management position.
  
• Long-term development within a stable and growing international company.