Client Support Officer Fund Distribution Services M - F H/F CACEIS
- Malaisie
- CDI
- Banque • Assurance • Finance
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Détail du poste
What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Region: APAC
Working Hour: 9:00am - 6:00pm (Malaysia time)
Required: Ability to speak, read and write in Mandarin and Cantonese professionally
What will you do?
Point of contact for servicing clients and interacting with the market and other providers.
Manage a designated portfolio of client relationships across the fund distribution servicing spectrum, including Transfer Agency, Fund Administration, Custody, Cash and FX-related enquiries.
Provide high-quality investor and distributor experience, managing and resolving enquiries relating to fund information, business rules, trade processing, subscriptions/redemptions, cash movements, reconciliations, stock transfers, contract notes, statements and other day-to-day servicing matters.
Coordinate with relevant local and global operational teams and stakeholders, including Transfer Agency, Fund Accounting, Custody and other service providers, to investigate issues and facilitate timely resolution.
Govern overall service delivery to clients, drive improvement of service quality.
Perform proactive service for a designated portfolio of client relationships across product base.
Fostering a client centric mindset throughout the teams.
Document opportunities, prioritize and lead enhancements to Client Experience, thereby support client retention objectives.
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Bienvenue chez CACEIS
Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, support à la distribution des fonds, solutions de middle-Office et services aux émetteurs.
CACEIS est un consolidateur du marché européen de l'asset servicing et affiche une activité en croissance régulière. Le Groupe détient près de 5 300 milliards d'euros d'actifs en conservation et près de 3 400 milliards d'euros d'encours sous administration (chiffres au 31 décembre 2024).
En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au coeur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.
Publiée le 28/09/2026 - Réf : 2026-115892