Part-Time 3-Month Ftc - Customer Service Specialist English - Polish M - F H/F Sézane
- Paris - 75
- CDI
- Temps partiel
- Télétravail partiel
- Distribution • Commerce de gros
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- Travail le samedi
Les missions du poste
Twenty years ago, the first selections of Les Composantes were born. A story born from a thirst for independence and a passion for vintage. An instinctive way of circulating clothes, guided by a particular attention to what lasts.
In its continuation, Sézane came to life in 2013: the first French fashion brand born online. Then came to enrich this universe: Octobre Éditions for men, Les Composantes, dedicated this time to the art of living, and Petit Sézane for children.
Everything has been built as we move forward in life: by impulses, by spontaneous gestures with this way of learning while doing. Another relationship to detail, service and connection. A different way of dressing reality, first online, then through our apartments.
We are now looking for creative, structured and agile talents who share the desire to constantly improve everything that can be. Passionate, autonomous talents who design work with respect for others and for whom nothing is out of reach, as long as we give ourselves the means.
Care to imagine what comes next with us? We can't wait to hear from you!
We are seeking the talents of a Customer Service Specialist (M/F) for a part-time 3-month fixed-term contract (24 hours/week) to contribute to the next chapter of Sézane's journey. Working days are Monday, Tuesday, and Saturday. The position is based in Paris 7ème, with 1 day/week in remote.
Your missions will be the following:
- Respond to customer inquiries across various channels (email, WhatsApp);
- Adopt a proactive approach toward our customers, with a strong focus on service excellence;
- Proactively suggest initiatives to improve the overall customer experience;
- Handle complaints and resolve disputes;
- Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges) and ensure proper follow-up.
Le profil recherché
- You are perfectly bilingual in English and Polish.
- You love writing and have impeccable spelling and grammar skills.
- You are agile and capable of handling a high volume of requests with rigor and empathy.
- We warmly welcome positive, patient, rigorous, and organized individuals who are capable of working in a team and meeting daily goals with a positive attitude.
Bienvenue chez Sézane
More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane.
My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.
Sézane is a playground which resembles no other, your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you!
Morgane Sézalory
Publiée le 26/09/2026 - Réf : 466eab4f-b6d3-4ff6-9a64-10d340af519a