Assistant Manager Flow Acquisition Monitoring Investment Management Services M - F H/F CACEIS

What is the opportunity?
The Assistant Team Manager, FAM Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance. The Assistant Team Manager serves as a point of contact for operational matters within the team and collaborates with stakeholders to promote a culture of accountability, continuous learning, and process improvement.
What will you do?
Production and Supervision
Assist the Team Manager in overseeing daily operations of the FAM team to ensure smooth and efficient workflows.
Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines
Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
Monitoring and Escalation
Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.
Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision-making.
Risk Management
Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks
Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.
Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.