Coo Of Isap H/F Crédit Agricole CIB

Management & oversight of COO Office teams in Information Systems Asia Pacific "ISAP".
Lead and Supervise COO teams in ISAP
Key activities & responsibilities of the teams, along with some directly managed:
Lead IT Second Line of Defense activities (supervisory controls) & COO Office First Line of Defense functions (operational controls)
Oversee Budget & Financial Management to meet MTP financial objectives
Manage Operational Support & Services, including facilities & premises management
Ensure Technology Risk Management compliance in accordance with MAS guidelines
Oversee Security & Business Continuity Planning (BCP) initiatives
Monitor & govern IT service delivery for the ISAP platform, including SLA oversight
Manage sourcing activities, administration of external contractors, and alignment with global sourcing strategy
Lead Procurement processes and related activities
Coordinate Internal and External Communications
Drive and support Transversal (cross-functional) projects
Contribute to & supervise the preparation of strategic materials & documentation presented to the Strategic Committee
Participate in the ISAP Management Committee & work closely with all committee members
Support the design, implementation, and execution of the ISAP and ISR transformation roadmap (geo-sourcing, AI, workforce, and related initiatives)
Supervise and oversee COO Office teams & activities in ISAP:
Ensure that all activities within the teams' scope of responsibility are delivered on time, meet quality standards, and are executed in a cost-effective manner
Continuously monitor internal customer satisfaction with services delivered by the COO Office, and develop & implement initiatives to further enhance service quality
Lead talent management and workforce development initiatives across the teams
Ensure that all team members adhere to and uphold the Crédit Agricole CIB Code of Conduct
Maintain comprehensive, up-to-date documentation of all relevant rules, guidelines, procedures, and processes
Drive and oversee change management activities whenever and wherever required
Promote a culture of continuous improvement, operational efficiency, and innovation through ongoing evaluation & implementation of enhancement initiatives, with a strong focus on AI tools adoption across COO office sections
Manage high level of issues between his teams and other parties:
Coordinate closely with Head Office teams, including ISR, GSP, FIX, RPC, and CPL, to ensure effective alignment and execution of shared objectives
Maintain strong collaboration with teams across ISAP, the Singapore Branch, ISR APAC, other relevant internal stakeholders, and external vendors as required, Ensure close alignment with Singapore Branch Management on common initiatives & priorities, while fostering timely & effective information sharing
Maintain proactive coordination with Branch Management to provide assurance that key risk areas are appropriately identified, covered, and managed.