Client Operations Officer Investment Management Services Fam M - F H/F CACEIS

What is the opportunity?
The Investment Management Services team at CACEIS Malaysia provides critical middle and back-office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes. The team operates within a strong control environment, delivering timely and compliant services that underpin client investment objectives.

The Client Operations Officer is responsible for supporting the daily processing of transactional data flows within the FAM team. This role manages routine operational tasks, addresses data discrepancies, and collaborates with stakeholders to ensure trade accuracy and operational efficiency. It plays a key role in maintaining seamless team operations and driving continuous improvement initiatives.
The Flow Acquisition Monitoring (FAM) team plays a critical role in ensuring the seamless and accurate flow of transactional data across systems and business lines.
FAM is responsible for monitoring, validating, and maintaining the integrity of incoming instruction feeds from various upstream sources.
The team acts as a gatekeeper to ensure that operational data is complete, timely, and accurate for downstream reporting, analytics, and regulatory use.
Operating in a high-volume, high-availability environment, FAM provides early detection and resolution of trade anomalies or interruptions.
The team collaborates with business units, IT, data engineering, and support functions to ensure data quality and mitigate operational risk.
As part of a broader data governance and operations ecosystem, FAM supports strategic initiatives by ensuring reliable data pipelines that underpin critical decision-making and compliance activities.
FAM is instrumental in enhancing operational resilience through the implementation of automated monitoring tools, exception handling workflows, and continuous improvement practices.

Region: APAC
Working Hours: 9:00am - 6:00pm (Malaysia time)

What will you do?
Perform operational processing activities within assigned queues to ensure accuracy, completeness, and timely availability of transactional and operational data.
Execute defined operational controls, validations, and monitoring checks in accordance with documented procedures to maintain data quality and system integrity.
Monitor data feeds and integrations across assigned client accounts and report exceptions or failures for investigation.
Identify, investigate, and resolve routine breaks, anomalies, or processing issues across upstream and downstream systems, escalating where required.
Support incident handling activities by providing relevant information, analysis, and follow-up actions as required.
Liaise with IT and support teams to report system alerts, processing issues, or automation failures impacting daily operations.

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