Design Lead H/F Qare

Job Description

Design Lead (Paris)

We are HealthHero, Europe's largest digital clinic. Join us at a pivotal moment as we scale our digital healthcare platform across Europe - giving you the chance to shape the team that is at the heart of a fast-growing, AI-driven business. We are recruiting an exciting Design Lead contracts on an initial 6 month fixed term contract (CDD) - based at our Paris office two days per week; supporting our UK, France, Ireland and Germany markets. Fluent English to express your ideas and understand native speakers is essential.

About the role

The Design Lead owns one of our key system product experiences end-to-end while helping run how the team works day to day. This is a player-coach role: they carry a major surface themselves, set the craft bar for others, and partner with the Design Director to run the team and shape its culture. They hold the strategic view across the design estate - making sure individual projects ladder up to a coherent whole - and champion a new AI-first way of working built on a robust design system and coding agents.

Duties:

Own a key product experience:

• Take full ownership of one of our key system's product experiences that has use cases and stakeholders across all our markets, from research and stakeholder management through to design

• Own feedback handling, testing and deployment handover for that product experience

• Lead discovery: frame the problem, plan and run the right mix of research, and turn insight into a clear point of view that shapes the roadmap, not just the screens

• Hold a high craft and quality bar from early concepts through to production-ready, accessible, clinically safe design

Lead the team's operating rhythm:

• Manage the team's operations and rituals (prioritisation, planning) so we deliver on time

• Run critiques, design reviews and handovers without sacrificing quality

• Assist in allocating work across the team, balancing capacity, skills and growth opportunities

• Keep the strategic view of the design estate, spotting overlaps, gaps and dependencies across consumer, enterprise, brand and the design system

Develop the team:

• Help guide designers through their projects, unblocking them and raising the level of their thinking and output

• Partner with the Design Director to develop and nurture team members, support their growth, and build healthy team dynamics

• Give and model clear, kind, specific feedback

• Help establish the standards and practices that make the team better over time

Champion the AI-first workflow and partner across the business:

• Champion a new AI-first way of working grounded in a robust design system and coding agents

• Publicly back the Design System Lead - who holds day-to-day ownership of the system - giving them visible authority and air cover in front of designers and engineers

• Work closely with product, engineering, clinical, operations and commercial stakeholders to align on goals, scope and trade-offs

• Contribute to proposition and product strategy - helping define not just how things look, but what we build and why

Key Skills and Experience

Essential

• Substantial product design experience, including full ownership of a complex product surface shipped to production

• Multi-market, ambiguous, fast-moving product environments; healthcare, regulated or operationally heavy domains a plus

• Leading and developing people

• Excellent stakeholder management: able to influence, challenge and secure buy-in across disciplines and seniority levels

• Strong systems thinking - designs fluently within a mature design system and actively champions it, partnering well with a dedicated design system owner rather than competing for it

• A track record of raising craft and quality across a team, and of mentoring or guiding other designers

• Comfort operating in ambiguous, fast-moving, multi-market environments

• Hands-on fluency with modern design tooling and a genuine appetite for AI-assisted and code-aware workflows (prototyping in code or with coding agents is a strong plus)

• Strong design-system fluency and the ability to design in a way that's consistent with it

• Fluent command of English is essential

Tools/ Stack

• Figma, Qare design system, AI prototyping tools / coding agents, Jira / Linear, Notion

About us

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe's largest digital health provider, delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

We're proud to be recognised as a which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.

What we offer

• A full induction training programme, which will be undertaken via Microsoft Teams.

• An opportunity to work as part of an experienced team who are passionate in their field, supportive, diverse and dynamic.

• 25 days leave.

• Bank Holidays and your birthday off as leave.

• Regular 1-2-1s with your line Manager.

• 24/7 on-call staff support.

• Auto-enrolment pension scheme.

• Health Scheme and access to our Employee Assistance Programme.

• Life Insurance Scheme.

Hybrid: Paris (There is a requirement to work in the office for a minimum of two days per week)

Additional information

*We reserve the right to close this job in the event we receive a sufficient number of applications.

**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us.

Safeguarding

Please see for information relating to our commitment to safeguarding.