Key Account Manager M - F H/F AGL Group

Business Growth
- Analyse and profile client accounts based on performance, value and potential and generate periodic reports.
- Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
- Develop a strategy for managing key accounts and ensure its implementation
- Conduct regular customer satisfaction surveys and make necessary improvements for key accounts.
- Develop pricing structures for key clients.
- Resolve disputes and maintain client relationships to promote client retention.
- Conduct account reviews..
- Analyse and adapt new strategies to react to changing business trends.
- Conduct client visits based on target prospects.
- Generate weekly sales reports and submit to management.

Cross-Functional Collaboration
- Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability.
- Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities.
- Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly.

Reporting & Performance Management
- Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity.
. Ensure accurate CRM data entry and reporting to support visibility and management decision-making.
- Track key metrics including TEU volumes, gross margin, and account retention.