Commercial Manager M - F H/F AGL Group

Oversee the sales activities to enable the department to secure business for the company through sales and marketing activities backed up by an aggressive strategy.

Marketing Intelligence
- Carry out regular market surveys with the help of Marketing team
- Identify and communicate market changes, key competitor's strategies and industry trends to country, regional and corporate teams
- Analyse the market's attractiveness and competitive situation, with the main aim of achieving growth and profitability.
- Analyse our strengths and weaknesses as compared to the competitors
- Provide reliable statistics, analyses and action plans to increase Bolloré Transport & Logistics market share.
- Develop CTO Super User Skills to extract monthly reporting. Sales pipeline as well as train other users.
- Lead & Drive Customer Satisfaction Survey process to then develop bespoke solution

Sales activity
- Define, propose and lead the execution of the Commercial strategy to develop business in all activities (Logistics solutions, Forwarding, Clearing, Transit and Supply Chain)
- Review, adapt and/or amend strategy according to market challenges and business profitability.
- Identify target clients and lead the selling process
- Elaborate action plan to enhance our competitiveness, in terms of organization, service, quality, pricing.
- Work with operations and the various support Departments
- Provide active guidance and support in tenders, reviews and any other Africa Global Logistics - Customer activity deemed strategic and relevant to the development.
- Manage the Quotations activity, monitor and improve the related performance (hit rate, response time...)
- Build strong external and internal business relationships and network with key players.

Commercial team management
- Manage the commercial team to ensure quantitative and qualitative targets are met
- Measure the performance of the commercial team through appropriate metrics
- Identify commercial performance gaps and put corrective actions in place
- Train the commercial team to improve their knowledge and performance.
- Update personal knowledge and technical expertise.

Accounts Management
- Monitor and report profitability analysis on accounts
- Participate in debt recovery actions
- Monitor customer's satisfaction issues
- Attend the monthly/quarterly KPIs reviews with the Key Accounts
- Escalate opportunities with regional/global impact to regional/corporate sales teams
- Provide input and support for regional/global RFQs and/or for regional/global customers.
- Monitor contract compliance and for regional/global accounts proactively escalate non- compliance issues to regional/corporate sales teams.
- Provide monthly reporting on-time and within the agreed framework.