Head Of Eservices Platform Paas - Arr Transformation H/F IDEMIA IST

Purpose
Transform eServices (incl. Compass) into a scalable PaaS platform business generating recurring revenue.

Mandate
* Shift from service delivery model platform business model
* Build a productized, modular, monetizable platform
* Deliver sustainable ARR growth at scale

Own and scale the eServices platform into a PaaS business driving ARR growth, productization, and global adoption.Key Missions
Scope of responsibility

Platform Business Ownership
* Define and execute PaaS strategy and roadmap
* Own business model transition to subscription / usage-based revenue
* Integrate Compass into a unified platform offering

Productization & Platformization
* Convert services into standardized, API-enabled platform capabilities
* Drive scalability, reuse, and industrialization
* Reduce bespoke delivery in favor of modular offerings

Revenue & Performance (full accountability)
* Own:
* ARR and ARR growth
* Bookings, renewals, expansion
* Platform gross margin
* Drive monetization levers: pricing, packaging, upsell

Go-to-market & adoption
* Define value proposition by segment
* Enable Sales with platform-led selling model
* Drive large-scale adoption and usage

Operating model transformation
* Shift to:
* self-service platform capabilities
* standardized onboarding
* scalable delivery model
* Align product, tech, sales, and operations

Ecosystem development
* Build internal and external ecosystem around the platform
* Enable integration, partnerships, extensibility

Key KPIs
Business performance
* ARR / ARR growth
* Recurring vs non-recurring revenue mix
* Platform gross margin

Adoption & scale
* Active clients on platform
* Usage metrics (transactions, APIs, modules)
* Time-to-onboard

Expansion
* Net revenue retention
* Upsell / cross-sell ratio

Efficiency
* Cost-to-serve reduction
* % standardized vs bespoke delivery

Customer experience
* Platform NPS
* SLA performance at scale