Head Of Invoice Management H/F Crédit Agricole CIB

We are seeking an experienced Head of Invoice Management to lead and strengthen our procurement invoice operations. This strategic role will oversee a team of 2 professionals while bringing deep expertise in invoice management processes, controls, and system optimization. We are looking for a bilingual French and English candidate. The ideal candidate will have proven experience managing similar functions and implementing robust process frameworks to ensure accuracy, compliance, and efficiency across the invoice-to-pay lifecycle.

Key Responsibilities

Team Leadership & Development
Lead, mentor, and develop a team of 2 invoice management professionals
Reinforce team capabilities through training, process documentation, and knowledge transfer
Foster a culture of continuous improvement and operational excellence
Establish clear performance metrics and conduct regular team assessments

Process Management & Optimization
Establish governance framework to ensure compliance with internal policies and external regulations
Drive process standardization and automation initiatives to improve efficiency and reduce manual intervention
Develop and maintain detailed process documentation, standard operating procedures, and control matrices

System Expertise & Technology
Participate to the implementation project and testing of the deployment of Ivalua Procure-to-Pay platform to optimize invoice processing workflows, exception handling, and reporting capabilities
Collaborate with IT and system administrators to configure invoice validation rules, approval workflows, and integration points
Work closely with Oracle EBS environments to ensure seamless data flow between procurement, AP, FA and GL modules

Stakeholder Management
Partner with Procurement, Accounts Payable, Finance, and IT leaders to align invoice management practices with organizational objectives
Serve as primary point of contact for invoice-related inquiries from suppliers and internal stakeholders on the perimeter covered
Build strong relationships with supplier community to resolve invoice discrepancies

Risk Management & Compliance
Implement robust controls to prevent duplicate payments, fraud, and processing errors
Ensure compliance with tax regulations, payment terms, and contractual obligations
Conduct regular audits of invoice processing activities and implement corrective actions
Monitor key risk indicators and escalate issues appropriately

Performance & Analytics
Establish and track KPIs including invoice processing cycle time, exception rates, and supplier satisfaction
Generate regular reports and dashboards for management review
Analyze trends to identify root causes of issues and implement preventive measures
Drive initiatives to improve delays of payment, and reduce operational risk