Genesys Expert H/F Eolen

About Us

Joining EOLEN means becoming part of an engineering and IT consulting firm a subsidiary of the GECI International Group with a presence in France and around the world.

We operate in strategic sectors such as energy, banking, telecommunications, aerospace, and defense.

Your Day-to-Day Work

For one of our major clients, a leading French banking group, EOLEN is looking for a Genesys Expert to support the administration, operation, and maintenance of critical contact center platforms.

Key Responsibilities

• Administer, deploy, and maintain Genesys platforms

• Ensure RUN activities and operational support of production environments

• Troubleshoot and resolve complex incidents

• Perform platform upgrades, patching, backup, and maintenance operations

• Produce and maintain technical and operational documentation

• Participate in continuous improvement and infrastructure evolution projects

• Contribute to on-call support, morning checks, and out-of-hours interventions

Required Skills

• Strong expertise in Genesys

• Windows administration and PowerShell scripting

• Unix/Linux administration and Shell scripting

• Production support and infrastructure operations experience

• Ability to work in critical, high-availability environments

• English reading and writing skills

Profile

• Proven experience managing and supporting Genesys platforms in production

• Strong troubleshooting and problem-solving capabilities

• Autonomous, proactive, and service-oriented mindsetinternationaux.