Sales Admin H/F
Seqens
- Écully - 69
- CDD
- Bac +2
- Bac +3, Bac +4
- Bac +5
- Industrie Pharmaceutique • Biotechn. • Chimie
- Exp. 5 à 10 ans
Détail du poste
Contexte du poste :
As main point of contact for all customer orders, questions and concerns, responsible for responding in a timely manner of the customer request on his/her own or by referring the unresolved inquiry to the designated function
Vos principales missions :
Mission 1: As main point of contact for all customer orders, questions and concerns, responsible for responding in a timely manner of the customer request on his/her own or by referring the unresolved inquiry to the designated function. Chase for the prompt answer. Follow up with customers if more information is required
Mission 2: Process, acknowledge and manage all customer orders on a daily basis. Process proper documentation related to his/her dedicated portfolio up to the invoicing. For some direct shipment orders, responsible of the in-land shipment & customs operations. Answer all customer order related questions.
Mission 3: Contact, Collect & record customer sales forecast on a monthly basis. Solicit missing sales orders through timely contact with Sales team & customer to chase for missing sales order.
Mission 4: Assist Sales team in generating sales leads as per the customer contact inputs or enquiries.
Mission 5: Issue/register customer complaint at receipt date. Distribute to the designated services in a timely manner. Solve/chase for the resolution. Issue debit/credit notes accordingly if required.
Mission 6: Record and maintain the appropriate data & documentation (customer specifications, customer and product database, pricing & shipping conditions, Service Level Agreements,...)
Mission 7: Chase for customer payment on a monthly basis as per credit management guidelines/report.
Mission 8 : According to punctual or recurring needs, to participate or manage some projects
Le profil recherché
- Expérimenté (>5-10 ans)
- Expérience en export
- Expérience SAP
- Anglais
Publiée le 30/06/2026 - Réf : 2026-1841
