Agent Fund Life Cycle & Client Experience Team Fr-Eng m H/F Sofitex

For one of our clients, a financial institution located in Esch Belval, Sofitex Talent is currently looking for a

Agent Fund Life Cycle & Client Experience Team (M/F)

Mission:

Agents of the Fund Life Cycle & Client Experience Team support the full operational lifecycle of investment funds and contribute to client- and investor-facing service quality. They perform a combination of production activities, oversight tasks, client governance support, digitalisation work, and cross-location collaboration with India. The position requires precision, reliability, strong communication, and a proactive mindset oriented toward continuous improvement. Agents report directly to the Manager of the FLC & Client Experience Team.

Tasks and responsibilities:

BAU Production & Operational Delivery (Fund Life Cycle + Investor Services) - Fund Life Cycle responsibilities include:

- Creating and maintaining fund static data in internal systems (MFTA, RIS, EXP, FLC tools)

- Executing Fund Life Cycle events including new launches, share class openings, mergers, migrations, liquidations, fee setup, and calendar updates

- Ensuring daily BAU tasks are delivered on time and according to SLAs

- Detecting and escalating anomalies in static data, fee setup, or calendar configurations

Investor Services responsibilities include:

- Handling investor and client queries with professionalism and timeliness

- Managing dividends, trailer fees, investor reporting, and related controls

- Ensuring investor-related data is accurate and consistent across systems

Transversal support tasks include:

- Producing KPI files, Quality Board indicators, and operational dashboards

- Updating logs, checklists, trackers, and MS365 Lists

Oversight, Quality Control & Risk Management (Lux + India)

- Performing first- and second-level controls with up-to-date SOPs and checklists
- Validating the completeness and accuracy of India deliverables
- Reviewing KPIs, error logs, and control results to identify trends
- Participating in monthly Learning-From-Errors routines and RCA exercises
- Supporting internal/external audits with accurate documentation

Client Experience & Client Governance Support

- Supporting the production and validation of SLA KPI packs
- Maintaining SLA repositories and ensuring documentation accuracy
- Supporting Client Performance Review preparation and actions follow-up
- Contributing to Due Diligence preparation, questionnaires, and visits
- Ensuring clear, structured, client-oriented communication with stakeholders

Cross-Location Collaboration (Lux ↔ India)

- Participating in regular coordination calls with India
- Providing clear instructions and procedural updates
- Supporting training and onboarding of offshore colleagues
- Ensuring timely and accurate offshore contributions (KPIs, controls, reporting)

Digitalisation & Continuous Improvement (MS365, BI, Copilot)

- Using MS365 tools (Lists, SharePoint, Planner, Teams) in daily work
- Supporting Power BI dashboard validation and enhancement
- Contributing to automation pilots and simplification initiatives
- Keeping SOPs and documentation aligned with process changes