Head Of Commercial Development-Yuesen M - F H/F AGL Group

Based in Nairobi and Reporting to the Deputy Managing Director, the purpose of this role is to organize and lead execution of a sustainable and profitable development of the Yuesen East Africa (YAEA) business through:-
Sales Performance
1.1 Sales planning and deployment in the context of (New
sales, Tenders, upselling of YAEA services, AGL and Yusen Logistics network development, customer account management and pricing / quotations) based on overall business objectives and strategy and performance monitoring.
1.2 Build a qualified sales pipeline.
1.3Develop trade lanes and partnerships to exploit market opportunities.
2. Develop and apply pricing structures for Clients and tenders and perform negotiations on contracts and conditions with key customers.
2.1 Optimise account profitability, retention and upselling.
3. Conduct Client and AGL / Yusen Logistics trade lane development and tenders based on target prospects.
3.1 Drive end to end pricing and tender management processes.
4. Analyze and suggest strategies to react to changing business trends.
Customer Service
5. Determine the crucial needs of key Clients and communicate these to the operations managers / supervisors to ensure the customer will receive first- class customer care and service.
6. Lead the freight forwarding and order processing activity based on freight rate purchases and service agreements with shipping lines, airlines and international partner offices.
7. Conduct half year customer satisfaction surveys and seek necessary improvements for key accounts
8. Participate in the monthly account reviews.
8.1 Analyze and profile client accounts based on performance, value and potential and generate periodic reports.
10. Generate monthly sales operations reports for submission and consultative review with management.
11. Keep Management updated on customer needs and relevant market intelligence.