Senior Client Operations Officer Fund Distribution Services M - F H/F CACEIS

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Fund Distribution is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration/interact with other teams within the Fund Distribution department and other teams within the company and responsible for assisting the Assistant Manager to lead the team and being the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region: Europe

What will you do?
Processing Transaction
Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
Report transaction order and entry issues to the relevant parties where necessary
Ensure all trades received prior to cutoff processed accurately prior to deadlines.
Review and monitor the client queue to ensure a high level of service.
Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
Adhere to the NIGO process during dispatching.

Generic Processes
Generate distributions, process payment and ensure timely reporting to client.
Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etc. Dealing with any errors and exceptions of dependent file uploads and extracts.
Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
Assist the Supervisor to create or update any Risk document.
Ensure to complete any task or project assign to them in a timely manner.

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