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⚡ Your role
As Team Lead Implementation, you are at the heart of our Customer Success organisation. Your mission: lead and grow a team of Implementation consultants, structure how we deliver value to our largest clients, and turn a high-performing but fast-moving team into a truly scalable function. You will own the full implementation experience for our mid-market and enterprise accounts - from kickoff to go-live - while building the processes, tools and rituals that make your team excellent.🎯 What you'll do
🏗️ Lead your team, Structure & scale the function
- Manage, coach and develop a team of Implementation consultants (a mix of senior and junior profiles), fostering a culture of trust and ownership
- Clarify roles and responsibilities across the implementation lifecycle - making sure nothing falls between the cracks
- Own, challenge and contribute to improving the implementation methodology, playbooks and best practices
- Drive change management with the rollout of Rocketlane as our new project management tool (starting September)
📊 Pilot performance
- Run regular 1:1s, team rituals and performance reviews
- Define and track KPIs across the team (time-to-value, project health, Service margin, stock)
- Report on delivery performance and flag risks proactively to leadership
🤝 Drive client success on strategic accounts
- Own or support delivery on complex, multi-stakeholder enterprise deals
- Act as an executive escalation point when implementations face friction
- Build trusted relationships with C-level contacts on key accounts
🔗 Be the bridge
- Partner with CS Ops and Strategy teams on tooling and process improvements and implicate the team
- Work closely with Sales, CSM, and Product teams to align on client expectations and product gaps
- Feed insights from the field back into the organisation to improve the overall client journey
👀 Who you are
- You have experience in Professional Services in a SaaS environment
- You have already managed a team - even a small one - and you're ready to take it to the next level
- You are structured, proactive, and comfortable making decisions in ambiguous situations
- You know how to address C-level stakeholders with confidence and clarity
- You thrive in fast-paced, high-growth environments. You take initiatives and don't wait to be told what to do
- You are fluent in French and English
⭐ Bonus: knowledge of finance, treasury, or ERP systems / experience with Rocketlane
🔥 Why join Agicap?
- Take on a brand new role with real scope to shape how implementation works at Agicap
- Work on a product that solves a real, critical pain point for CFOs across Europe
- Join a fast-scaling team with international ambitions (France, UK, Germany, Spain - and now the US)
- Be part of a company where people move quickly, learn constantly, and make an impact from day one
⏳ Recruitment process
- First call with Eline from the Talent Acquisition Team
- Round 1 with Olivier, Director of Professional Services FR & UK - your future manager
- Round 2 - Case study & role play with Olivier + a member of the IPM teaù
- Round 3 with Davide Pugliese, SVP
- Final Round at our HQ in Lyon with Philippe Cheron, Global COO and the IPM team
Bienvenue chez Agicap
About AgicapCreated in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest growing scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Publiée le 22/05/2026 - Réf : fd1c6022-9a9d-4702-8060-7035e81ae119
