Technical Project Manager H/F Front

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including , , , ,, and .

We're looking for a Technical Project Manager / Implementation Manager to join our Success Services team in Paris. In this role, you will help customers successfully implement Front across a range of engagements, including net-new onboarding, post-sale implementation, expansion projects, workflow optimization, and adoption of new Front capabilities.

You will act as the customer's primary implementation partner, helping them translate their current business processes into effective Front workflows. You'll own the project plan, guide customers through change management, lead trainings and enablement, and help teams reach value quickly.

This is not a rinse-and-repeat onboarding role. We're looking for someone consultative, organized, technically fluent, and excited to solve complex customer problems. You'll work closely with customers and internal teams to deliver high-quality implementation outcomes while also helping us build more scalable, repeatable ways of delivering paid services.

What will you be doing?

• Oversee implementation engagements as the Front product SME with customers throughout the customer journey including net-new customer onboardings, expansion teams, and workflow optimization engagements

• Develop project plans with timelines to ensure the successful execution of customer implementation engagements and lead customer project teams through guidance and support with clear direction to achieve project milestones and goals

• Facilitate regular project updates to both internal and external stakeholders to mitigate risk, anticipated blockers, and resolve issues that arise during implementation, working closely with internal teams and clients to find effective solutions

• Lead change management efforts by identifying potential areas of resistance and developing strategies to promote smooth transitions for clients and end-users

• Train and educate customers on the effective use of the prescribed workflow throughout the customer journey through delivering engaging training sessions, workshops and documentation as needed to ensure success and value

• Lead cut-over and migration experiences, overseeing the transition from legacy systems to Front while minimizing disruption

• Support customers in adopting Front's AI-powered capabilities where they create clear value, and use AI thoughtfully in your own work to improve implementation quality, efficiency, and customer enablement.

• Collaborate with cross-functional teams, including sales, product development, and customer support to define project scope, objectives, and deliverables

• Infuse customer voice and insights to influence product team and roadmap, and contribute to process and operational improvements of the broader Success Services team

What skills & experience do you need?

• 2+ years of experience in implementation, onboarding, professional services, technical project management, customer success, or a similar customer-facing SaaS role.

• Experience owning customer-facing projects from kickoff through launch or adoption.

• Strong project management skills, including the ability to manage timelines, risks, stakeholders, and multiple concurrent projects.

• Strong consultative skills, with the ability to understand customer processes and recommend practical workflow improvements.

• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to different audiences.

• Comfort leading customer meetings, trainings, workshops, and stakeholder updates.

• Experience driving change management and helping customers adopt new tools, workflows, or processes.

• Practical technical fluency, including comfort discussing concepts like integrations, permissions, data flows, automations, migrations, APIs, and webhooks.

• Strong problem-solving skills and the ability to navigate ambiguity.

• Ability to collaborate effectively with internal teams while independently owning customer implementation outcomes.

• Curiosity and excitement about helping customers adopt more scalable, automated, and AI-enabled ways of working.

What makes you a great fit?

• You turn messy, real-world operations into clear, scalable workflows.

• You own outcomes and keep projects moving with proactive, crisp execution.

• You earn trust quickly and guide customers with confident recommendations.

• You balance urgency with empathy to drive change and adoption.

• You are technically curious and learn new capabilities fast.

• You care about lasting value, not just a go-live.

• You enjoy improving how work gets done and making it repeatable.

• You are excited to help teams transform how they operate with Front.

Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Fully covered private health insurance

• Paid parental leave

• Generous paid time off

• Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)

• Mental health support with Workplace Options

• Family planning support with Maven

• 75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &