IT Infrastructure Engineer M - F H/F AGL Group

Job Purpose:

IT Infrastructure Engineer

Within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL) - main functions are supporting the IT infrastructure in the BUILD and/or RUN at an engineering level called IT Infrastructure Engineer.

- Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
-Service Desk (if part of RUN domain): IT support for users
-Continuity of service (if part of the RUN domain) for Operations (hardware and software infrastructure) on the day-to-day:
oNetwork / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxies, Gateways, WAN, Wi-Fi, Video-Conferencing systems and others equipment UPS, Aircon, Genset, IoT...
oSystems: Servers (Windows/Linux or iSeries), storage, Data backup means, Local Applications, ...
oEnd users: PCs, Thin Client, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headset...
They are a member of the BUILD and/or RUN or both teams of the AGL MIS department.
The Geographical scope of work should be aligned with the Reporting lines.

Job Function:

- ITIL MIS support process: Be the primary escalation point for ITSM ticketing, troubleshooting complex technical issues, logs analyze. reporting, monitoring for users in the scope of work.
- Ensure IT Hardware resources and capacity planning (see inventory and capacity planning in deliverables here after)
- Contribute to IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test
- Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL IT catalogue
- Apply MSC AGL security and licensing policies
- Manage IT Infrastructure related contracts and SLA: Review supplier's contracts making sure they are in accordance with AGL requirements, meeting our expectations. Apply penalties for non-compliancy.
- Maintain and update documentation of procedures and configurations
- Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes.
- Techno watch, anticipate new technologies

Deliverables:

-IT Hardware resources management and capacity planning:
-Hardware inventory (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY
-Capacity planning (including hardware and workforce requirements). Frequency = QUATERLY

- Infrastructure management:
-Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT
-Contribute to Infrastructure Action plan update. Frequency = MONTHLY
-Weekly meeting with Reporting line Manager. Frequency = WEEKLY