Les missions du poste
Key Responsibilities:
As part of our Level 2 Technical Customer Support team-responsible for supporting our IoT, network, and SaaS solutions-you will play a key role in assisting our DACH customers through the following responsibilities:
- Collaboration with customers and partners to identify and resolve potential issues
- Independent handling of support tickets and coordination of fixes with 3rd level support
- Responding to inquiries via phone, Email, and ticketing tool
- Support with the installation and configuration of the VusionGroup solution
- Troubleshooting system, network, and software issues
- Targeted follow-up and analysis of inquiries
- Process documentation and preparation of relevant reports
Le profil recherché
Education:
- Technical diploma, ongoing or completed university of applied sciences (FH) or university degree
Experience & Skils :
- Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows)
- Experience with remote support tools is a plus
- Strong implementation skills, with a proactive and assertive mindset
- Customer-oriented approach with excellent communication skills
- Team player with a positive and collaborative attitude
- Fluent in German and English, both written and spoken
Infos complémentaires
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
- Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential
Les étapes de recrutement
Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.
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- Echange via teams de 30 min avec un membre de l’équipe de recrutement
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Entretien d’une heure dans nos locaux ou teams avec le/la manager
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Pour les profils techniques (R&D logiciel, DSI), test technique
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Entretien d’une heure dans nos locaux ou teams avec la HRBP
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Vusion en images
Publiée le 05/05/2026 - Réf : REF1031O