Global Digital Sales Senior Specialist H/F CEVA LOGISTICS

YOUR ROLE
Attached to Business Development division at Global Head Office, the role of the Digital Sales Senior Specialist is responsible for driving the business performance of our customer digital platform (quotation, booking, tracking) by owning the product roadmap execution and monitoring, optimizing the value generated through the digital channel.
Working closely with the Pricing & Digital Sales Manager, the position plays a key role in structuring and scaling the digital channel as a revenue-generating platform.
This position requires strong skills of analysis, enhancement of processes, project and change management that will bring reliability of our customer digital activities worldwide.

WHAT ARE YOU GOING TO DO ?
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Drive the functional roadmap by collecting, challenging and documenting business requirements from global and regional stakeholders and translate them into clear functional business requirements for the Customer platform solution.
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Plan and coordinate requirements and enhancements related to customer platform, in close collaboration with IT project team. Lead and support user acceptance testing (UAT), consolidate feedback and ensure that defects and improvement requests are tracked and resolved.
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Support rollout features through change management, communication, user guides and training materials, and by delivering or coordinating training sessions within our network of Key Users.
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Propose and prioritize UX/UI improvements to enhance and improve customer experience and engagement and business performance.
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Define and implement key performance indicators related to digital funnel optimization (acquisition, activation, conversion, retention).
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Capture, measure and propose improvement actions to improve value generated by the platform.
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Contribute to internal adoption and client activation strategy.