Night Team Member - Full Time H/F Adagio Aparthotel

Job Description

Duties

• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• To be fully aware of daily worksheet and ensure this form is used.
• To ensure guest registration forms are completed correctly, then the computer is updated accordingly.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Complete Express Check out envelopes.
• Ensure security boxes are maintained and run within security procedures.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Attend and participate in meetings and training sessions provided.
• Ensure the correct welcome is given to all guests.
• Complete all audit tasks as specified by the Night Auditors checklist.
• Ensure all cash and credit is handled with related paperwork.
• To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
• Perform any other duties within the employee's range of competence as required by management.