Sales Administration Assistant Support - Experienced Technician - Clerical Alixan Fr 26300 H/F Ingenico

Role Purpose

The Sales Administration Assistant manages the full order-to-invoice process, ensuring accuracy, coordination and customer satisfaction. The role acts as a key interface between Sales, Logistics, Finance and external partners.

Sales administration & order management

- Enter, track and update customer orders including quotations, contracts, delivery notes, invoices and payments.

- Validate order compliance and suggest alternative solutions when needed.

- Prepare customer invoicing and manage supplier payments.

- Monitor invoice collection and follow up when required.

- Coordinate logistics for purchases and purchase orders.

- Manage stock levels and follow import shipments with freight forwarders.

- Provide customers with updates on lead times, pricing and ongoing orders.

- Participate in internal meetings (KAM, presales, logistics, finance...).

- Handle delivery disputes and propose timely solutions.

- Knowledge of invoicing, payment terms, export processes and Incoterms.

- Manage invoicing for digital services, repairs, field services and various packages.

Sales support

- Monitor sales performance for the assigned portfolio.

- Handle customer and partner requests and claims.

- Provide reactive support to Sales and customers within defined SLAs.

Team & work environment

- Multicultural EMEA environment with collaboration across multiple countries.

- Team of 30 people with growing scope (Middle East, Africa, Eastern Europe).

- Regular interactions with Finance, Sales, Marketing, Logistics, Customers and external partners.

Required skills

- Fluent in French and English. Additional languages are an advantage.

- Strong SAP expertise.

- Advanced Excel skills.

- Knowledge of transportation methods, contracts and Incoterms.

- Knowledge of letters of credit (plus).

- Strong communication skills.

- Ability to manage multiple information sources.

- High adaptability and flexibility.

Personal competencies

- Autonomous.

- Detail-oriented and organized.

- Team player.

- Dynamic and proactive.

- Strong prioritization skills.

- Service-oriented and attentive to internal customer needs.

Desired profile

2 to 5 years of experience in sales administration. Strong interest in technology and international business. Enjoys close collaboration with Sales and Logistics teams.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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