Senior Client Operations Officer Cash Services - Peres Operations M - F H/F CACEIS

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Working hours: 9:00AM - 6:00PM / 3:00PM- 12:00AM
Region: Luxembourg
What will you do?
Production
Accurate and timely execution of agreed day-to-day processes supporting the cash processing for Depository Operations and Investor Services, cash & security tracking, breaks management and investigation of cash across a range of Private Equity & Real Estate Solutions structures, including input and validation of manual cash entries and presentation of metrics and control data.
Ensure essential and tolerance checks are complete and any outstanding items are investigated, recorded and cleared.
Perform quality checks or second level validation on output from the team.
Conduct training to Client Operations Officer and Intern.
Perform additional ad-hoc task allocated by Assistant Manager and/or Manager.
Responsible for supporting the supervisor in guiding the team and serving as the main contact when supervisor is unavailable.
Queries
Respond to all queries and incoming emails in a timely and effective manner.
Develop and maintain good working relationships with other teams within CACEIS Investor Services.
Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.
Policy and Procedure Review
Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
Ensure all documents are carefully reviewed capturing all instructions and information accurately.
Ensure all deadlines are met with defined benchmark.

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