International Retail Training Project Manager - Chef de Projet Formation Int. H/F Lacoste

Purpose:

The International Training Project Manager plays a key role to develop and ensure the roll-out of relevant training contents that enrich the skills, knowledge and expertise of Lacoste retail teams. He / She engages and empowers the retail teams to perform at their best creating a distinctive and premium customer experience.

Main activities:

Through strong project management, content development and cross-functional collaboration, the role supports customer experience excellence, product expertise and consistent execution of brand standards across markets.

Project Management:

Lead end-to-end development of training content:

- Before production: define objectives, outcomes and scope, align with key stakeholders, collect inputs, , build the retro-planning, and determine key milestones

- During production: design and develop content (modules, tools, guidelines), coordinate with internal partners (Go-to-Market, Product, Marketing, Workshops, etc.), ensure consistency with brand and business priorities, and manage timelines until delivery.

- After launch: organize Train-the-Trainer sessions, monitor adoption and performance, gather field feedback and return on experience, and implement continuous improvements.

Content Creation:

- Develop practical learning materials, tools and modules that help retail teams translate Brand, Product, Customer Experience and Operational Excellence (technology and services in store) into concrete actions in store.

- Manage, implement and deliver pilot versions of the training modules (in class, virtually, in stores and digital...) for a full roll out worldwide

- Develop partnerships internally to ensure the right level of information is being fueled into the training tools

Training Ecosystem :

- Contribute to define priorities, processes and tools that enable capability development across markets.

- Help structure the soft and hard skill priorities required to strengthen both operational excellence and customer experience.

- Co-develop processes, tools and governance frameworks that enable efficient roll-out and long-term anchoring of training initiatives.

- Support stakeholder alignment to ensure training operates as a cohesive, customer-focused and performance-driven system worldwide.

- Act as a key point of contact for assigned markets, ensuring training initiatives are relevant, adopted and effectively implemented by local teams.

Measurement & Optimization:

- Act as a trusted partner to Retail, HR and cross-functional functions (Product, VM, Brand, Digital, Marketing, CRM...).

- Define and track adoption, behavioral change and business KPIs.

- Continuously refine programs based on performance data and stakeholders feedback.

Perimeter :

- Dedicated market among CXA Markets.

- Retail Operations initiatives : Mobile App, POS/Cashier, CRM, and NPS measurement tools, Store Openings, new retail concepts, KPIs, and Business Culture...