Prestige Hospitality Manager - Champagne & Rosé H/F Pernod Ricard

Join Maisons Mumm et Perrier-Jouët as a Prestige Hospitality Manager - Champagne & Rosé, in Reims (or Epernay)!

Lead and elevate prestige hospitality across Perrier-Jouët, Mumm and Château Sainte-Marguerite, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.

Your key missions:

1. Prestige Experience & Guest Excellence

- Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling
- Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints
- Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection
- Translate and implement the global prestige hospitality standards and brand strategies within the Champagne and Rosé Brand Homes
- Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence
- Guarantee the consistent application of quality standards and a culture of service excellence.

2. Operational leadership & team development

- Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience
- Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies
- Manage Brand Homes' P&L, ensuring financial discipline and alignment with budget and performance objectives
- Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings
- Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.

3. Strategic insights & representation

- Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Champagne and Rosé prestige Brand Homes
- Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.
- Represent the Champagne and Rosé Brand Homes at key events and act as an ambassador of Pernod Ricard's prestige hospitality

Scope:

- Maison et Cellier Belle Epoque
- Mumm Brand Home ecosystem (Visites, VIP, Maison Cordon Rouge, Moulin de Verzenay)
- Château Sainte-Marguerite Brand Home

If you recognize yourself in the description below, don't wait to apply!

- Strong knowledge of high-end clientele, significant hands-on experience working with them, and solid operational and business management experience
- At least 10 years' background in Prestige Hospitality (5* hotels, luxury boutique hotels, Michelin-starred restaurants, etc.), or Prestige/Luxury Client Experience
- Strong command of luxury operational models and associated KPIs
- Tech-savvy in hospitality, retail, and CRM
- Gastronomic culture, with interest in and/or knowledge of wines and spirits
- Culture of excellence and strong attention to detail
- Strong business acumen, with understanding of strategic challenges and related concepts
- Ability to translate strategy into operational plans
- Creative dimension or innovative mindset is an additional asset
- Leads by example, with a strong focus on mentoring and developing team members
- Excellent interpersonal skills
- Fluent in French and English

We offer opportunities for occasional remote work (up to 2 days per week), comprehensive health insurance, attractive compensation including profit-sharing and incentive schemes, daily training opportunities, all within offices located in the heart of Reims, 45 minutes by train from Paris, and close to vineyards and production sites.

Date de fin de publication :

Date prévisible d'embauche :
2026-04-01

Date de fin d'emploi envisagée :