Otc Credit Manager Global Accounts H/F CEVA LOGISTICS

YOUR ROLE
In CEVA Logistics the role of the OTC Credit Manager Global Accounts is an OTC Expert that has to ensure end-to-end order-to-cash excellence by maintaining cross-functional collaboration with Customer Global Accounts, Business Development, Operations, Product Lead, FICOM, GBS, Credit insurer and other finance departments. Enforcing OTC policies, analyzing DSO, disputes, and cash flow; standardizing customer's SOPs; ensuring accurate invoicing, payment matching, and timely communications; driving KPIs and automation opportunities and fostering customer satisfaction throughout processes.

WHAT YOU WILL DO
* Maintain cross-functional relationships with Business Development, Operations and the Global Accounts.
* Ensuring compliance to all OTC policies and business rules, beginning from initial risk assessment till receivables and cash allocation, for all required OTC teams involved in finance topics.
* Assist in negotiating terms and conditions that balance customer needs with risk controls during onboarding.
* Conduct data analysis (DSO, Overdue, Disputes, Payment behaviours) to support decision-making processes and proactively monitor trends, driving initiatives to reduce aging and write-offs.
* Ensure that Business Development and Operations capture in standard operating procedures (SOPs) all the information required for order entry, pricing, delivery, billing and applied daily.
* Ensure accurate network to resolve unapplied and unidentified cash promptly.
* Act promptly with correct level of escalation to be done on top management level for further action in case of: customer demonstrating financial deterioration, demand letter reached in any of the costumer's country, missing payment expected in the month, customer's not cooperative
* Maintain KPI tracking: collaborate to obtain order cycle time and billing accuracy with Operation, DSO, dispute, ensuring process adherence.
* Working with worldwide teams in OTC area having their own goals but with common finance objective to ensure timely cash received.
* Biweekly / Monthly global accounts monitoring: prepare and drive reports, dashboards, calls.
* Identify automation opportunities (EDI).