Kyc Supervisor Freelancer H/F Swan

We are seeking a highly motivated and experienced KYC Supervisor Freelancer to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term KYC, it also refers to Know-Your-Business (KYB) processes.

In this role, you will bridge the gap between strategy and execution. You'll dedicate a significant portion of your time to hands-on individual contributions-reviewing complex alerts and handling edge cases-while simultaneously driving team growth through direct coaching and technical training.

Statement of Work

Individual Contributions:

- Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations.
- Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards.
- Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development.

Coaching and Training:

- Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews.
- Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks.
- Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions.
- Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs.

Operational and Strategic Development:

- Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high.
- Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes.
- Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations.
- Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.