Saint Laurent E-Business Operations Coordinator Internship H/F Kering

Description de poste

Mission:

Within the E-Business team and reporting to the E-Business Operations Coordinator, your role will be to monitor and coordinate e-commerce operations on a global scale to guarantee impeccable service to our clients.

Main Activities:

Operational:

- Managing the Omnichannel order backlog (Ensuring adherence to processing times, monitoring and resolving any issues encountered)
- Monitoring BtoB flows, ensuring compliance with shipping, delivery and receipt deadlines for CONCESSION partners, and also BtoC shipments for marketplaces clients
- Follow up closely every RTV (Return to Vendor) activity with CONCESSION partners, coordinate and drive processes among inventory, after-sales, and partners, for example, documents issuing, packaging, pickup, and other tasks to ensure the successful completion of RTV activities.
- Respond to partners' inquiries regarding product information and pricing to ensure that goods delivered to customers can be promptly inbounded.
- Assist in investigating issues such as shipment delays, IT bugs, stock discrepancies, and sales variances.

Communication & Reporting:

- Organize communications to internal and external teams (customer service, warehouses, supply chain) regarding all information related to your area of responsibility.

Project:

- Participation in benchmarking for upcoming projects and support on ongoing projects across multiple phases (design, testing, hypercare).
- Collaborating with cross-functional teams to propose automation and optimization solutions.

Profile:

- Graduate of a university, engineering school, or business school specializing in Supply Chain or E-business (Master's level or equivalent)
- Ideally with initial experience in e-commerce or supply chain.
- Strong interest in the luxury sector
- Fluency in English is essential
- Excellent interpersonal skills, both written and verbal
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- You are organized, independent, proactive, dynamic, and meticulous.

6-month internship available starting March 2026.

Type de contrat
Stagiaire (Fixed Term) (Trainee)

Date de début
2026-03-02

Temps plein/Temps partiel
Temps plein

Organisation
Yves Saint Laurent SAS