Analyste O2c & Reporting - Equipe Recouvrement CDD H/F Sage France

Nom du poste à pourvoirAnalyste O2C & Reporting - Equipe Recouvrement (CDD 12 mois) Description du posteWe are looking for an O2C Analyst - Credit Notes & Refunds on a 12-month Fixed Term Contract to join our Global Finance organisation, within a transforming Order to Cash (O2C) environment.

Beyond the execution of Credit Notes and Refunds activities across Southern Europe, this role contributes sustainably to financial performance, operational reliability, continuous process improvement and customer experience, within an international EMEA finance setup.

You will be part of the Order to Cash (O2C) team and operate in close interaction with regional and international stakeholders across Finance, Sales and Customer Operations.

Role Purpose & Objective

The objective of this role is to secure sustainable execution, improve process maturity and enhance transparency across the Credit Notes & Refunds perimeter, while supporting ongoing O2C transformation and improvement initiatives. Responsabilités principalesWhat You Will Do

Operational Delivery
- Execute credit notes, refunds and related receivables accounting operations
- Ensure accuracy, timeliness and compliance with O2C controls and policies
- Handle high-volume operational activity, managing priorities and deadlines

Credit Notes & Refunds Management
- Review, validate and process credit note requests received via CRM tools and Excel files from:
- Sales teams
- Customer Service
- Collections / Credit Control
- Process customer refunds
- Perform account reconciliations and clearing (cash application / matching)
- Post manual journal entries for adjustments (payment discrepancies, customer account errors, fees, split payments, withholding tax - export context)
- Update payment schedules and agreed payment terms
- Integrate losses and/or gains files

Process & Controls
- Ensure traceability and compliance with procedures
- Formalise, maintain and improve operational procedures and work instructions
- Support standardisation and operational stability
- Manage disputes and requests with professionalism and diplomacy
- Collaborate closely with Sales, Renewals, Customer Operations and other Finance teams

Reporting & Analysis
- Produce and maintain operational reporting (recurring and ad-hoc)
- Build, update and analyse Excel-based reports and dashboards (credit notes tracking, controls, backlog, ageing, volumes)
- Provide clear visibility on drivers, trends and operational risks
- Contribute to the continuous improvement of existing dashboards

Projects, Improvement & Transformation
- Contribute to local, regional and global O2C initiatives
- Participate in process improvement ideas, testing and implementation
- Support Finance teams during tool, process and practice evolution
- Actively use and promote AI and automation as levers for operational efficiency and process optimisation
- Demonstrate an analytical, structured and improvement-oriented mindset

What You Will Develop
- Financial analysis and O2C operational expertise
- Credit management and receivables accounting knowledge
- B2B customer relationship skills in an international context
- Process optimisation and continuous improvement capabilities
- Exposure to international finance operations (EMEA)
- An innovation-driven and efficiency-focused approach

Qualifications
- Fluent French (written and spoken)
- Strong proficiency in English (daily use in an international environment)
- Prior experience or strong interest in Finance, Accounting, O2C or Cash Management
- Advanced Excel skills
- Comfortable working in high-volume, fast-paced environments
- Strong analytical, organised and autonomous profile
- Excellent interpersonal and customer service skills
- Ability to manage activity peaks and unexpected situations
- Strong interest in international finance operations and EMEA environments
- Ability to identify improvement opportunities and contribute to their implementation

Ce qu'offre Sage :
- Travail hybride : 2 jours de télétravail par semaine
- Mobilité internationale : possibilité de travailler jusqu'à 10 semaines/an dans plus de 40 pays
- Tickets restaurant : 10 €/jour (pris en charge à 60 %)
- Transport : remboursement à 80 % de votre abonnement transport
- Bien-être & développement : coaching, abonnement Calm, congé formation (5 jours/an)
- Plein d'autres avantages CSE

#LI-AL2 FonctionFinance Operations PaysFrance LieuParis Work Place typeHybrid Présentation de SageTravailler chez Sage signifie que vous soutenez des millions de petites et moyennes entreprises dans le monde entier avec une technologie qui leur permet de travailler plus rapidement et plus intelligemment. Nous tirons parti de l'avenir de l'IA, ce qui signifie que les propriétaires d'entreprise passent moins de temps à effectuer des tâches de routine, comme la saisie de factures et la génération de rapports, et qu'ils ont plus de temps pour poursuivre leurs ambitions.

Nos collègues se démarquent de par leur excellence. Parce que pour obtenir des résultats extraordinaires, nous avons besoin d'équipes extraordinaires. Cela signifie qu'il faut insuffler à Sage des personnes qui font tomber les barrières, qui innovent en permanence et qui veulent réaliser leur potentiel.
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