Trust & Safety Specialist H/F Scaleway

OUR STORY:
Join Scaleway and shape the sovereign cloud of tomorrow !Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.
Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.
With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.
Every day, thanks to our rich catalog of products and services (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves 38,000 private and public sector clients, from Photoroom to Mistral AI, Hachette, France TV, Veepee, Copenhagen Municipality, European Central Bank and many more.
Our offices are located in Paris, Lille, Toulouse, Bordeaux, Rouen, Rennes and Lyon.

WHY WE NEED YOU?
Our growth drives us to strengthen the Trust & Safety team to protect our users, maintain service integrity, and ensure compliance with legal obligations.Your mission will be to detect, prevent, and respond to fraud, manage abuse cases, and maintain the reputation of our IPs. You will contribute to improving our internal processes, handling sensitive content, and ensuring compliance with legal and regulatory frameworks.
YOUR FUTURE TEAMWe work in a collaborative environment where diversity of backgrounds and a sharing mindset help us deliver high-impact projects every day.
You will join a small, agile team of 4 members plus a manager, and work closely with the Trust & Safety team as well as other departments across Scaleway. The team operates in rotating shifts and focuses on protecting the company, its customers, and its infrastructure.
YOUR DAILY ROUTINE :- Monitor, detect, and respond to fraud and abuse incidents.- Handle disputes and liaise with clients regarding sensitive cases.- Ensure compliance with legal obligations and company policies.- Manage the reputation of IPs and prevent service misuse.- Collaborate with other teams to implement risk mitigation strategies.- Contribute to continuous improvement of processes and operational effectiveness.- Occasionally handle sensitive content, including violent, extremist, or illegal material.
ABOUT YOU: HARDSKILLSJunior / Medium experience in support, fraud prevention, or abuse management.Familiarity with handling customer disputes and complaints in production environments.Comfortable using internal tools and processes for monitoring and mitigation.Knowledge of legal obligations related to internet services and data management.French nationality required (legal obligations).SOFTSKILLSStrong communication skills, both written and verbal.Team player with a collaborative mindset.Creative, proactive, and adaptable in problem-solving.Ability to work under pressure and manage stressful situations.Curiosity and willingness to learn.
WHAT YOU WILL FIND AT SCALEWAY ++++Hybrid work: Up to 3 days of remote work per week.Offices: Spacious, dynamic workspaces with terraces and bike parking, conveniently located near public transport.Dining: Healthy meals at headquarters and Swile card for regional sites.Well-being commitments: Gym access, daycare support, discounted caring services.International environment: Dozens of nationalities, English widely spoken.Career & Mobility: Opportunities to transition to other entities within the Iliad Group.
Why join the Scaleway adventure? Work in a fast-moving, high-impact environment where decisions affect the company's reputation. Contribute to protecting users and services in a critical operational role. Be part of a responsible company dedicated to security, compliance, and sustainable practices.
THE NEXT STEPS ...Discovery call with a recruiter (30 min)Interview with two team members (45 min)Manager interview to evaluate your approach to the role (45 min)At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.We believe great ideas come from everywhere, and everyone which is why you should definitely apply.