Client Services - Trading Consultant H/F Murex

Team & Context

The client services team is firstly responsible for the smooth, timely and cost-effective implementation of our platform in the client's environment. Following the client go-live, the client services team develops and implements an appropriate upgrade and support strategy.

Client services EMEA Trading team is responsible of providing expertise to the client and support him on MX.3 platform in the maintenance phase, new implementation and extension phases.

The team is also coordinating with Trading product experts to raise the client concerns, align on the recommendations and share the new areas of enhancement.

Your missions/What you'll do?

- The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort)
- Main activities to be performed
- Provide support services to the clients : follow-up and solving of open cases
- Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed
- Manage defect correction and product enhancement
- Conduct trainings, internal to Murex or to clients
- Contribute to client assistance on-site
- Start acting as Support Coordinator with guidance
- Provide internal assistance to more senior profiles for demo / pre-sales preparation
- Work on an internal product evolution stream