Global Oncology Customer Engagement Manager - CDI - M - F H/F Pierre Fabre

Son portefeuille compte plusieurs franchises médicales et marques internationales dont Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Avène, Klorane, Ducray, René Furterer, A-Derma, Naturactive et Pierre Fabre Oral Care.

Implanté depuis toujours en région Occitanie, fabricant plus de 95% de ses produits en France, le groupe emploie près de 10 000 collaborateurs dans le monde et distribue ses produits dans quelque 130 pays. Pierre Fabre est détenu à 86% par la Fondation Pierre Fabre, une fondation reconnue d'utilité publique, et secondairement par ses collaborateurs à travers un plan d'actionnariat salarié.

En 2021, Ecocert Environnement a évalué la démarche de responsabilité sociétale et environnementale du Groupe selon la norme ISO 26000 du développement durable et lui a attribué le niveau « Excellence ».

Pierre Fabre est reconnu comme l'un des « Meilleurs Employeurs du Monde 2021 » par Forbes. Notre groupe est classé dans le Top 6 de l'industrie cosmétique et dans le Top 7 de l'industrie pharmaceutique dans le monde. Nous sommes convaincus que notre engagement et notre passion font préserver notre indépendance et vivre notre raison d'être.

Votre mission

As part of a permanent contract, the Innovative Oncology Franchise is seeking an Global Oncology Customer Engagement Manager (M/F) to continue the omnichannel & customer centricity journey at Franchise & Local levels.

You will report directly to the Global Franchise Head Innovative Oncology and have transversal interactions with Brand leads and Managers, Marketing orchestrators, B2B (Business to Business) omnichannel managers, SMI (market intelligence).

More specifically, you will be responsible for :

GENERAL RESPONSIBILITIES:

- Define Omnichannel Roadmap and support engagement campaign excellence
- Push forward transversal initiatives across tumors indication.
- Develop in collaboration with Brand lead the best-in-class activities to increase customersatisfaction.

DETAILED RESPONSABILITIES:

- Define Omnichannel Roadmap based on country insights, Brand and customer experience objectives, in accordancewithBrand LEAD andwithregards to the brandstrategy
- Work closely with Brand teams to enrich and support the brand customer database growth and the brand specificactivities.
- Coordinate the development of campaigns &contents, track execution across portfolio
- Work in collaboration with SFE to enrich CRM capabilities, HCP profiling and customersegmentation.
- Champion continuous performance measurement and improvement of KPIs (Key performance indicators) such as success rate, opening rate, click rate, reactivity rate, bounce rate, conversion rate andrevenue.

DIMENSIONS, CONTEXT AND IMPLICATIONS OF THE JOB:

- Increase Franchise' NPS
- Participate to the reach of the innovative oncology franchise objective with the increase of our customer centricity activities.
- Manage multiple brand / indication complexities in oncology with several customer groups.
- Be a proactive contributor to several task forces and influence people to make sure we always go with solution customer centric designed (campaigns, deep engagement activities, brand planning...)

This job is based in Boulogne-Billancourt (92) and allows 2 days of remote work.

Qui êtes-vous ?

With a Master's degree level education, ideally with a scientific background (pharmacy or master's degree) OR initial training in communication (business school/university).

You have a significant experience in a similar position, ideally within a large pharmaceutical group or in the research/health sector.

You have a significant experience in local and global marketing team, managing omnichannel campaigns execution and insights

You have some strong Knowledge regarding CRM, data collection, architecture and strategies, customer insights gathering and KPI (Net Promoter Score)

A sales and field-based experience would be a plus.

Proficiency in fluent English is imperative (C1 level).

In addition, you have :

- You have excellent interpersonal skills
- Ability to lead effective presentations to internal and external customers.
- Calm and steady approach to problem-solving
- Comfortable with quickly synthesizing and understanding quantitative information.
- Communication skills to improve team collaboration in the direction of customer centricity.

Nous sommes convaincus que la diversité est une source d'épanouissement, d'équilibre social et de complémentarité pour nos collaborateurs, nos offres sont donc ouvertes à toutes et tous sans restriction.